Page 72 - FY 2025 Adopted Operating Budget and Business Plan

Business Plan Return to Table of Contents

Invest in Our Economy Scorecard

FY 2022 FY 2023 FY 2024 FY 2025
Dept. Key Measures
Actual Actual Estimate Target
General Citizen perception that Arlington is a great place
to operate a business [annual survey] 51% 50% 60% 65%

General Citizen perception that Arlington is a great place
to work [annual survey] 49% 52% 60% 65%
ED ROW Permits Issued 870 909 1,000 1,000
ED ROW Permit Damage Investigations 137 93 100 100
ED ROW Complaints Investigated/Resolved 320 276 250 250
st
PDS Turnaround time to 1 comments for
commercial construction plans within 12
business days 98% 98% 95% 95%

PDS Turnaround time for building inspections within
24 hours 100% 100% 100% 100%
PDS Striving to provide exceptional customer service
in our permitting process by maintaining an 80% New
or higher average of “4+” rating in overall Measure in
customer experience FY 2023 83% 94% 80%
ED Marketing partnership visits 207 223 100 120
ED Recruitment leads 37 42 90 100
ED Leads to prospects 39 27 40 80

ED On-Site Business Visits 168 168 100 150
ED Royalties from real estate holdings $9,247,276 $7,989,033 $2,665,000 $2,215,000
ED Recruitment related events attended 5 17 7 15

FY 2025 Adopted Budget and Business Plan 63 City of Arlington, Texas