Page 454 - FY 2025 Adopted Operating Budget and Business Plan

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Support Youth and Families

Goal 2: Create an Environment that Enables our Residents to Flourish and Grow
Objective 1: Implement Support Systems
Project Performance Measure(s) Department(s)
SYF Coordinate with United Way to Number of 211 calls and referrals Grants Management
2.1.2 Improve 211 Outreach and from Arlington residents
Referrals in Arlington
Summary:
Estimated
City staff will work with United Way Arlington (UWA) to Milestone Status
Completion
improve the 211 Information and Referral hotline for
UWA will Include 211 May 2021 Complete
Arlington residents. Improvements will include:
Improvements in Their
• increased number of providers in the 211 Work Plan
City’s CDBG Agreement July 2024 Complete
database that serve Arlington residents;
• improved quality and accuracy of the database with UWA will Include
resources; 211 Improvement
• increased number of Arlington residents using Metrics
the 211 system for assistance; and UWA Program Year July 2024 Complete
• increased number of callers from Arlington Begins
Track and Report Metrics July 2024 – Ongoing
receiving referral matches.
on a Quarterly Basis June 2025
Update:
The 211 Information and Referral hotline received a total
th
of 6,349 referrals during the 4 Quarter of FY 2024. 211
has been a been a valuable resource in providing reliable
information about homeless services, rental, utility and
housing assistance resources.

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