Page 152 - Southlake FY24 Budget

City Secretary’s Office - Department Goals

CITY-WIDE GOAL: Establish customer service Implementation Strategy:
standards. • Acquire feedback to analyze different
perspectives of each employee to identify the
Department goal: Increase records accessibility risks they incur while performing their jobs.
for governmental transparency. • Seek training opportunities for all staff
members, not just certification efforts.
Implementation Strategy:
• Identify areas of improvement on records
management practices. CITY-WIDE GOAL: Continue to connect
• Provide guidance to departments to capture employees to the role they play in
accountable, effective, and efficient practices implementing the city’s goals, recognize their
and tools. contributions to this effort, and continue
to align employee strengths with identified
Department goal: Advance Laserfiche Initiatives. priorities.
City Department Overview

Implementation Strategy: Department goal: Develop strategies based on
• Develop and publish electronic forms to employee feedback to improve the engagement
leverage goals to a digital transformation. elements.
• Evaluate electronic forms to ensure
departments are well equipped to respond to Implementation Strategy:
customer’s needs. • Empower employees and recognize special
skills and talent.
• Create a sense of connection and the
CITY-WIDE GOAL: Actively pursue necessary belonging philosophy to obtain engagement,
process changes and improvements to establish improved performance, and positive impact/
a learning culture and encourage continuous results.
risk evaluation.

Department goal: Seek training and
development opportunities

Performance Measures

FY 2021 FY 2022 FY 2023 FY 2024
Performance Measure
Actuals Actuals Projection Target

Public Information Act requests processed 605 394 400 430
within five business days of receipt

Records stored digitally in the document 2.8 million 2.9 million 3.1 million 3.3 million
repository - Laserfiche
Training hours for CSO staff 143.2 105 144 144
City-wide Records Management Training 17 11 15 15
(Hours)

152 FY 2024 City of Southlake | Budget Book