Page 75 - ArlingtonFY24AdoptedBudget

Business Plan

Leverage Technology Scorecard

FY 2021 FY 2022 FY 2023 FY 2024
Dept. Key Measures Actual Actual Estimate Target

IT File server availability 99% 99.98% 99% 99%
IT Network uptime 98.67% 99.84% 99% 99%
IT Website availability 99% 99.52% 99% 99%
IT Email Phishing/Snag Rate 3% 2.38% 3% 3%
Governance Projects Schedule (Active vs.
IT
Actual) New Measure in FY 2023 75% 75%
Governance Projects Budget (Planned vs.
IT
Actual) New Measure in FY 2023 78% 78%
Library Circulation of Technology (Chromebooks & New

hotspots) Measure in
FY 2022 2,265 3,748 4,000
OSI Datasets or Interactive Web Maps Published 5 4 5 5
OSI Open Data Portal Users 18,347 17,199 15,000 15,000
Parks Percent of online registrations 9.26% 11% 12% 18%
Parks Total website sessions (naturallyfun.org) 158,620 632,300 575,000 400,000
CLA Increase YouTube views to reach 2M views
per year 2,389,062 2,177,529 1,800,000 1,800,000
CLA Increase Social Media Followers – FaceBook,
Instagram, and Twitter [reported quarterly] 7% 2.38% 10% 8%
CLA Increase Visits to MyArlingtonTX.com and
Arlingtontx.gov (Baseline = 2,522,316
entrances) New Measure in FY 2023 40% 10%
CLA Ask Arlington App Downloads – based on
percent of population 0.32% 1% 1% 1%
CLA Ask Arlington App Satisfaction – Number of 5-
star ratings 337 242 300 300

CLA Number of Spanish Posts New
Measure in
FY 2022 1,503 1,288 1,200
CLA Growth of Spanish FB page New
Measure in
FY 2022 4,521 11,000 12,100
CLA Views of Spanish videos New
Measure in
FY 2022 198,218 250,000 200,000
Parks Total impressions (APRD main Twitter/FB
profiles) in millions 6.805 5.106 6 7

FY 2024 Adopted Budget and Business Plan 66 City of Arlington, Texas