Page 74 - ArlingtonFY24AdoptedBudget

Business Plan

Leverage Technology

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) Department(s)
LT Municipal Court Website Project Completion Municipal Court
1.3.2 Redesign
Summary:
Milestone Target Date Status
More people come into contact with municipal Meet with Stakeholders 1 Qtr. FY 2024
st
courts than all other Texas Courts combined. The Research and Benchmark 2 Qtr. FY 2024
nd
Arlington Municipal Court (MC) recognizes that Comparable Cities, and
individuals may interact with the Court in several TMCEC Resources
different capacities such as a defendant, witness, Work with Stakeholders to 3 Qtr. FY 2024
rd
attorney, moral support, and juror. For many, their Revise Language,
first experience with the Court and even the City is Documents, and Usability of
through the respective webpages. Website
Complete Updated 4 Qtr. FY 2024
th
The MC has seen a dramatic increase in website Municipal Court Website
usage coming out of the pandemic as evidenced in
comparisons of website page and unique page views.
In FY 2019, the Court had 35,651 page views and
27,967 unique page views. Whereas, in FY 2022 the
court had 74,933 page views and 60,818 unique page
views. This shows an increase of 110% hits and 117%
unique hits on the website despite a decrease in
citations filed from 72.383 to 54,121.

A person’s experience in municipal court may likely
be their only contact with the judicial system and can
create a lasting impression not only of the MC, but
also the City. The MC recognizes that court users
now look online to answer questions about court
procedures, available resources, and other relevant
court information. As such, the MC will be working
towards increasing engagement and opportunities to
convey public trust and procedural justice through
an updated website.

FY 2024 Adopted Budget and Business Plan 65 City of Arlington, Texas