Page 450 - Southlake FY23 Budget

APPEnDIx
Departmental Performance Measure Definitions
DEPARTmEnTAL PERFORmAnCE mEASURE DEFInITIOnS

D ep ar tment al performance measure D efinitions
Departmental performance measure Definitions

Percentage of residential building permit reviews This measure represents the percentage of
completed within 5 or 10 business days (depending residential building permit reviews completed by
on project). the Planning & Development Services staff within
the designated time frame (5 or 10 business days) to
return comments to the applicant.

Percentage of commercial building permit reviews The measure represents the percentage of
completed within 10 or 15 business days (depending commercial building permit reviews completed by
on the project) the Planning & Development Services staff within
the designated time frame (10 or 15 business days)
to return comments to the applicant.

Implementation of Comprehensive Plan Initiatives This measure represents the percentage of
identified citywide comprehensive plan elements
completed per the established business unit
performance indicator.

POLICE DEPARTMENT

Police Response Times for Priority Calls This measure represents the evaluation of the
efficiency of officers responding to serious or major
crimes/calls for service from the time an officer is
dispatched until the time the first officer arrives on
scene.

Average Criminal Case Clearance Rate for Detectives This measure represents the evaluation of the
quality and effectiveness of criminal investigations
and case preparation for the prosecution of
perpetrators. For context, the national average for
criminal case clearance rates is around 31%.

Full-time Voluntary Turnover Rate This measure represents the percentage of full-
time employees who voluntarily leave employment
with the Police Department. It does not include
involuntary separations. Turnover is measured by
the number of voluntary separations each quarter
divided by the number of FTE’s, multiplied by 100.

BUDGET BOOK | FY 2023 City of Southlake 449
WWW.CITYOFSOUTHLAKE.COM