Page 447 - Southlake FY23 Budget
P. 447

APPEnDIx

                                   DEPARTmEnTAL PERFORmAnCE mEASURE DEFInITIOnS



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                                                   performance

                                  Departmental performance measure Definitions
             COMMUNITY SERVICES
             Marq Cost Recovery                              This measure represents the cost recovery measure
                                                             ratio between expenses for operation and revenues
                                                             generated by The Marq.
             The Marq Net Promoter Score                     This measure represents the Net Promoter
                                                             Score measures of customer experience and
                                                             predicts business growth. This proven metric
                                                             transformed the business world and now provides
                                                             the core measurement for customer experience
                                                             management programs.


             Community Services Net Promoter Score           This measure represents the Gallup Q12 measures
                                                             of employee engagement through highly specific
                                                             and researched questions used to gauge employee
                                                             sentiment about organizational culture.





             ECONOMIC DEVELOPMENT & TOURISM

             Local Unemployment Rate                         This measure represents the rate at which residents
                                                             in the community are employed and therefore the
                                                             potential of supporting local businesses.

             Southlake Retail Occupancy Rate                 This measure represents the City of Southlake’s
                                                             attractiveness as a place to do business and
                                                             entrepreneurs willingness to invest locally.

             Southlake Office Occupancy Rate                 This measure represents the City of Southlake’s
                                                             ability in attracting professional office environment
                                                             businesses that generally provide higher salaries
                                                             and help support local retail businesses.


             Consumer Sales - Sales Tax (One Cent) Percentage   This measure represents the sales that reflect
             Increase (year-over-year)                       the health and viability of local economy and
                                                             performance of the City’s businesses.















   446    FY 2023 City of Southlake  |  BUDGET BOOK
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