Page 447 - Southlake FY23 Budget

APPEnDIx

DEPARTmEnTAL PERFORmAnCE mEASURE DEFInITIOnS

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Departmental performance measure Definitions
COMMUNITY SERVICES
Marq Cost Recovery This measure represents the cost recovery measure
ratio between expenses for operation and revenues
generated by The Marq.
The Marq Net Promoter Score This measure represents the Net Promoter
Score measures of customer experience and
predicts business growth. This proven metric
transformed the business world and now provides
the core measurement for customer experience
management programs.

Community Services Net Promoter Score This measure represents the Gallup Q12 measures
of employee engagement through highly specific
and researched questions used to gauge employee
sentiment about organizational culture.

ECONOMIC DEVELOPMENT & TOURISM

Local Unemployment Rate This measure represents the rate at which residents
in the community are employed and therefore the
potential of supporting local businesses.

Southlake Retail Occupancy Rate This measure represents the City of Southlake’s
attractiveness as a place to do business and
entrepreneurs willingness to invest locally.

Southlake Office Occupancy Rate This measure represents the City of Southlake’s
ability in attracting professional office environment
businesses that generally provide higher salaries
and help support local retail businesses.

Consumer Sales - Sales Tax (One Cent) Percentage This measure represents the sales that reflect
Increase (year-over-year) the health and viability of local economy and
performance of the City’s businesses.

446 FY 2023 City of Southlake | BUDGET BOOK
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