Page 448 - Southlake FY23 Budget

APPEnDIx
Departmental Performance Measure Definitions
DEPARTmEnTAL PERFORmAnCE mEASURE DEFInITIOnS

Departmental performance measure Definitions
D ep ar tment al performance measure D efinitions

FINANCE & TECHNOLOGY

Collection Rate in Water Utilities This measure represents the Water Utilities
division’s track collection rates that determine if our
methods of collection are effective.

Purchasing Surveys The measure represents the Purchasing Internal and
External Customer Service Surveys to determine
satisfaction rates from the purchasing division.

% of city employees that have completed Cyber This measure represent the percentage of City
Security Training employees that have completed cyber security
training per state law.

FIRE DEPARTMENT

Achieve a high percentage of citizen satisfaction in This measure represents the evaluation of fire
fire services provided. services provided to the community.

Fire Total Response Time This measure represents the evaluation of the
efficiency of Fire emergency response through
dispatch, turnout, and travel times.

EMS Total Response Time This measure represents the evaluation of the
efficiency of the EMS emergency response through
dispatch, turnout, and travel times.

CPR Success Rate This measure represents the success rate of CPR
provided by Southlake EMS with the patient leaving
the hospital walking and talking.

HUMAN RESOURCES

Full-time Voluntary Turnover Rate This measure represents the percentage of full-time
employees who voluntarily leave unemployment
with the City. It does not include involuntary
separations. Turnover is measured by the number of
voluntary separations within a year divided by the
number of employees, multiplied by 100.

Time-to-Fill Vacant Positions This measure represents the average number of
days it takes to fill a vacant full-time position, from
vacancy to job acceptance.

BUDGET BOOK | FY 2023 City of Southlake 447
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