Page 448 - Southlake FY23 Budget
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APPEnDIx
                                            Departmental Performance Measure Definitions
                                    DEPARTmEnTAL PERFORmAnCE mEASURE DEFInITIOnS



                                  Departmental performance measure Definitions
                                  D ep ar tment al   performance    measure   D efinitions


             FINANCE & TECHNOLOGY


             Collection Rate in Water Utilities              This measure represents the Water Utilities
                                                             division’s track collection rates that determine if our
                                                             methods of collection are effective.


             Purchasing Surveys                              The measure represents the Purchasing Internal and
                                                             External Customer Service Surveys to determine
                                                             satisfaction rates from the purchasing division.

             % of city employees that have completed Cyber   This measure represent the percentage of City
             Security Training                               employees that have completed cyber security
                                                             training per state law.


             FIRE DEPARTMENT

             Achieve a high percentage of citizen satisfaction in   This measure represents the evaluation of fire
             fire services provided.                         services provided to the community.


              Fire Total Response Time                       This measure represents the evaluation of the
                                                             efficiency of Fire emergency response through
                                                             dispatch, turnout, and travel times.


             EMS Total Response Time                         This measure represents the evaluation of the
                                                             efficiency of the EMS emergency response through
                                                             dispatch, turnout, and travel times.


             CPR Success Rate                                This measure represents the success rate of CPR
                                                             provided by Southlake EMS with the patient leaving
                                                             the hospital walking and talking.


             HUMAN RESOURCES

             Full-time Voluntary Turnover Rate               This measure represents the percentage of full-time
                                                             employees who voluntarily leave unemployment
                                                             with the City. It does not include involuntary
                                                             separations. Turnover is measured by the number of
                                                             voluntary separations within a year divided by the
                                                             number of employees, multiplied by 100.


             Time-to-Fill Vacant Positions                   This measure represents the average number of
                                                             days it takes to fill a vacant full-time position, from
                                                             vacancy to job acceptance.





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