Page 449 - Southlake FY23 Budget

APPEnDIx

DEPARTmEnTAL PERFORmAnCE mEASURE DEFInITIOnS

D ep ar tment al performance measure D efinitions
Departmental performance measure Definitions

This measure represents the total number of
volunteer hours served by volunteers through
Volunteer Southlake multiplied by the national
Value of Volunteer Time
value of each volunteer hours as established by the
Independent Sector.

LIBRARY SERVICES

Library Materials Circulations This measure represents the number of library
materials checked out or utilized by library
customers.

Library Program Attendance This measure represents the number of people
attending library programs.

Library Visitors and Online Users This measure represents the number of people
visiting the library and using the library services
online.

OFFICE OF COMMUNICATION AND CUSTOMER EXPERIENCE

Siteimprove Digital Certainty Index (DCI) score for This measure represents the quality and potential
CityofSouthlake.com impact of your site’s digital presence, including
its accessibility and usability, its credibility and
trustworthiness, and how well-poised it is to
respond to SEO challenges. The final DCI Score is
calculated as an overall score of points awarded
in three categories: Accessibility, Quality and
Assurance, and SEO.

Citizen Satisfaction Survey - The Employee Exceeded This measure represents the residents satisfaction
my Expectations (Agree Completely/Somewhat) in how well Southlake employees exceeded their
expectations.

PLANNING AND DEVELOPMENT SERVICES

Percentage of building inspections completed This measure represents the time elapsed between
on the same day as scheduled by the customer. the scheduled inspection by the customer and the
inspection being conducted by city staff.

448 FY 2023 City of Southlake | BUDGET BOOK
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