Page 449 - Southlake FY23 Budget
P. 449

APPEnDIx

                                   DEPARTmEnTAL PERFORmAnCE mEASURE DEFInITIOnS


                                  D ep ar tment al   performance    measure   D efinitions
                                  Departmental performance measure Definitions




                                                             This measure represents the total number of
                                                             volunteer hours served by volunteers through
                                                             Volunteer Southlake multiplied by the national
             Value of Volunteer Time
                                                             value of each volunteer hours as established by the
                                                             Independent Sector.



             LIBRARY SERVICES

             Library Materials Circulations                  This measure represents the number of library
                                                             materials checked out or utilized by library
                                                             customers.


             Library Program Attendance                      This measure represents the number of people
                                                             attending library programs.



             Library Visitors and Online Users               This measure represents the number of people
                                                             visiting the library and using the library services
                                                             online.



             OFFICE OF COMMUNICATION AND CUSTOMER EXPERIENCE

             Siteimprove Digital Certainty Index (DCI) score for   This measure represents the quality and potential
             CityofSouthlake.com                             impact of your site’s digital presence, including
                                                             its accessibility and usability, its credibility and
                                                             trustworthiness, and how well-poised it is to
                                                             respond to SEO challenges. The final DCI Score is
                                                             calculated as an overall score of points awarded
                                                             in three categories: Accessibility, Quality and
                                                             Assurance, and SEO.

             Citizen Satisfaction Survey - The Employee Exceeded  This measure represents the residents satisfaction
             my Expectations (Agree Completely/Somewhat)     in how well Southlake employees exceeded their
                                                             expectations.





             PLANNING AND DEVELOPMENT SERVICES

             Percentage of building inspections completed    This measure represents the time elapsed between
             on the same day as scheduled by the customer.   the scheduled inspection by the customer and the
                                                             inspection being conducted by city staff.








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