Page 158 - CityofColleyvilleFY23AdoptedBudget

City Secretary

Christine Loven
City Secretary

FY 2019 FY 2020 FY 2021 FY 2022 FY23
City-Wide Totals ACTUAL ACTUAL ACTUAL ACTUAL PROPOSED FY23 Changes
City Secretary's Of ce 1.50 2.00 2.00 2.00 2.00

The City Secretary is responsible for the legislative operations of the City and serves as the of cial records management of cer. In
this role, the of ce is accountable for the integrity, protection, compliance, availability, retention, disposition, and transparency of
all City records in accordance with the Texas State Library and Archives Commission Records Retention Schedules.

The City Secretary’s Of ce (CSO) is a Citywide information and document resource to the City Council, City departments, residents,
and the public. The CSO is a direct link between community and government, and pledges to provide exemplary customer service
in a professional, courteous, impartial, and transparent manner and to promote the standards of integrity, communication,
excellence, and transparency while also promoting the City Council’s Strategic Plan.

Core Ser vices
The City Secretary performs duties set forth by the City Charter, ordinances, federal and state laws and administrative direction. To
successfully accomplish these duties, the City Secretary is responsible for the following core services:

1. Provide Professional and Courteous Customer Service
2.1 - Provide Responsive, ef cient city services
6.2 - Establish a culture of mutual trust and respect

Although small, the CSO supports both internal and external customers and is responsible for core services which are of signi cant
interest to all residents. These services include:

Receiving citizen concerns and resolving same in a professional and con dential manner;
Providing access to public documents;
Serving as staff liaison to boards, commissions, and committee members;
Conducting research;
Processing of forms and applications administered through the CSO (alcohol permits, notice of claims, and board,
commission, or committee applications); and

City of Colleyville | Budget Book 2023 Page 158