Page 154 - CityofColleyvilleFY23AdoptedBudget

engagement, identify areas requiring attention and/or investment, and to measure progress in this area. Finally, it is also
imperative that the strategies contained in the Strategic Plan remain in the forefront of our minds, and the City Manager’s Of ce
continually seeks appropriate opportunities to keep the organization focused on those priorities.

3. Coordinate the city’s franchise agreements
2.1 Provide responsive, ef cient city services

All locally regulated franchise utility agreements are negotiated, monitored, and coordinated by the City Manager’s Of ce. Staff
also works through groups of cities, like the Steering Committee of Cities Served by Oncor and the Atmos Cities Steering
Committee, to provide collective legislative advocacy for citizens and negotiate with the companies on rate increases. Locally
regulated franchise agreements include gas, electricity, and garbage and recycling services. Staff in the City Manager’s Of ce
handles all calls related to franchise holders and works with the provider to address any service delivery concerns, including those
for which the State of Texas is the franchising authority such as telecommunications providers.

4. Respond to City Council and citizen requests for service
1.4 Communicate thoroughly and strategically
2.1 Provide responsive, ef cient city services

For many citizens, the City Manager’s Of ce is the “Grand Central Station” for City Hall and any questions/issues related to
Colleyville. While staff may not always have all the details to answer every question received, staff is able to answer most questions
and connect citizens to the appropriate person, department, or even other agencies when needed. Similarly, the City Manager’s
Of ce responds to all questions and requests from the City Council, as well as coordinating all details for Council meeting meals,
travel arrangements, and RSVPs for events.

5. Develop policy and procedure recommendations
2.1 Provide responsive, ef cient city services

With a bird’s-eye view of the organization, the City Manager’s Of ce is constantly on the look-out for process and procedure
improvements. Our staff is uniquely able to notice when issues present in one department are also struggles in other
departments. There are also many times when policies or procedures impact the broader organization and recommendations
need to be developed and proposed by a representative from this of ce. City Manager’s Of ce staff often serve as the shepherds,
champions, and organizers of broader efforts, ensuring input and collaboration from across all departments, ultimately allowing
the best recommendations to be brought forward to the City Council or City Manager for consideration.

6. Develop and maintain working relationships with community groups, other governmental entities, and other stakeholders
1.1 Actively involve and engage stakeholders

In order to make informed decisions, it is essential to understand the priorities and perspectives of your stakeholders and
community partners. Building and maintaining relationships with stakeholders, partners, and neighboring agencies allows staff to
identify opportunities for collaboration and partnership. In the environment of limited resources and high expectations for service
delivery, it is critical that we stay tuned in to the needs and desires of the community, to ensure that the top priorities are being
met and addressed effectively. Sharing best practices and working with neighbors are also important tools, helping us to stay
current and relevant, and maximizing our resources when cost sharing arrangements are possible.

Performance Measures & Vital Statistics

FY 2022
Performance Measures FY 2017 FY 2018 FY 2019 FY 2020 FY 2021

Achieve GFOA’s Distinguished Yes Yes Yes Yes Yes Yes
Budget Award

FY 2022
Vital Statistics FY 2017 FY 2018 FY 2019 FY 2020 FY 2021

City of Colleyville | Budget Book 2023 Page 154