Page 371 - Southlake FY22 Budget

CAPITAL IMPROVEMENTS PROGRAM (CIP)

HOW WELL IS THE CITY PERFORMING IN MEETING
THE NEEDS OF SOUTHLAKE RESIDENTS?

Managing Traffic Congestion 53%
43%
Providing Pedestrian Pathways, Sidewalks, And Trails 32%
32%
Responding to Code Enforcement Inquiries / 19% 2019
Complaints 27%
Providing Information On Development 17%
19%
Providing Animal Control Services 21% Indicates significant
19% change at 95% confidence
15% level when 2019 results
Managing Storm-Water Drainage are compared with 2017.
17%
Maintaining Local Streets And Roads 18% gaP ThreshOld: any serviCe wiTh a
25% Or higher gaP is idenTified fOr
16% PriOriTizaTiOn
Providing Senior Services 14%
15%
Preparing The City For Emergencies 20%
14%
Figure 2: Gap issues identified in the 2019 Citizen Satisfaction Survey

relaTiOnshiP BeTween The CaPiTal imPrOvemenTs PrOgram and The
Biennial CiTizen survey
In 2019, the City completed its most recent biennial citizen satisfaction survey. Results of the City’s satisfaction survey
are put to use in several ways, including playing key roles in the City’s comprehensive plan update (Southlake 2035
Plan), in the development of each Department’s adopted budget and in the City’s performance measures. Survey
results are also critical to the development of this year’s Capital Projects Budget.

Many recurring themes emerged throughout the survey responses, several of which have a direct link with the
preparation and execution of the City’s CIP. For example, the City surveyed respondents regarding not only the
importance they place on City services but also the satisfaction respondents had with those services. The gap between
the importance placed on a service and the satisfaction with that service indicates areas where the City is not meeting
our customers’ expectations. The City developed a chart listing the top “gap” issues and has also created a plan
to address each issue. Both of the gap issues are related to areas that can be addressed through the City’s capital
programming--manage traffic congestion and provide pedestrian pathways and sidewalks.

The BenefiTs Of CaPiTal PrOgramming

With time, public facilities need major repair, replacement, or expansion. Maintaining and upgrading a community’s
capital stock requires significant financial investment. This investment must be weighed against other community
needs and analyzed in light of community goals.

The City of Southlake, like many cities, is under pressure to make efficient use of capital resources and must make
difficult choices. There are more needs than can be satisfied at once, and the selection of one investment over another
may shape the development of the City for years to come.

370 FY 2022 City of Southlake | BUDGET BOOK
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