Page 182 - Southlake FY22 Budget
P. 182

CITY DEPArTMEnT OVErVIEW
                                                  ECONOMIC DEvELOPMENT & TOURISM




                                                             nt Score
                                        Department Core Services
                                           Dep
                                                 artme
                                                                             card


             Perspec-   Ref #            Measure               Previous   Previous    Current   Measure-    Target
               tive                                             Period     Period                 ment



                              SelectSouthlake.com accessibility   No Data Avail- No Data   No Data
                      1.4.6                                                                   > or =      60%
                              rating                         able       Available  Available


                              Shopping Story Map - number of                                              Trending
                      1.4.9                                  258        221        204        > or =
                              unique visitors                                                             Up
                              Dining Story Map - number of unique                                         Trending
                      1.4.10                                 261        237        204        > or =
                              visitors                                                                    Up

                              Visit Widget app - average session
                      1.4.11                                 1:55       0:58       1:00       > or =      2:00
                              duration
                  Serve our Customers  1.4.12  resented City in a  positive manner   88%  88%  83%  >     90%
                              % agreement that employee rep-
                              ("Completely Agree" or "Somewhat
                              Agree")
                              % citizen agreement that employee
                              was courteous ("Completely Agree"  92%
                      1.4.13
                              or "Somewhat Agree")                      91%        83%        >           90%
                              % citizen agreement that employees
                              returned calls within a reasonable
                      1.4.14                                 78%        78%        74%        >           90%
                              amount of time ("Completely Agree"
                              or "Somewhat Agree")
                              % citizen agreement that employee
                              showed pride and concern for the
                      1.4.15                                 86%        83%        76%        >           90%
                              quality of work ("Completely Agree"
                              or "Somewhat Agree")
                              Q12 Survey:  Q09 - My coworkers are
                      1.4.16                                 4.29       4.43       4.44       > or =      4.50
                              committed to doing quality work

                      2.1     B1 Achieve best-in-class status in all City disciplines

                              % department workplan initiatives   87%   92%        100%       >           89%
                      2.1.1
                  Manage the Business  2.1.2  % of Southlake 2035 Economic Devel-  100%  93%  88%  >      89%
                              that met or exceeded KAI
                              opment Master Plan recommenda-
                              tions completed in accordance with
                              annual workplan


                      2.1.3   % of Southlake 2035 Tourism Master        100%       100%       >           89%
                              Plan recommendations completed in  100%
                              accordance with annual workplan

                                                                           BUDGET BOOK   |  FY 2022 City of Southlake  181
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