Page 182 - Southlake FY22 Budget
P. 182
CITY DEPArTMEnT OVErVIEW
ECONOMIC DEvELOPMENT & TOURISM
nt Score
Department Core Services
Dep
artme
card
Perspec- Ref # Measure Previous Previous Current Measure- Target
tive Period Period ment
SelectSouthlake.com accessibility No Data Avail- No Data No Data
1.4.6 > or = 60%
rating able Available Available
Shopping Story Map - number of Trending
1.4.9 258 221 204 > or =
unique visitors Up
Dining Story Map - number of unique Trending
1.4.10 261 237 204 > or =
visitors Up
Visit Widget app - average session
1.4.11 1:55 0:58 1:00 > or = 2:00
duration
Serve our Customers 1.4.12 resented City in a positive manner 88% 88% 83% > 90%
% agreement that employee rep-
("Completely Agree" or "Somewhat
Agree")
% citizen agreement that employee
was courteous ("Completely Agree" 92%
1.4.13
or "Somewhat Agree") 91% 83% > 90%
% citizen agreement that employees
returned calls within a reasonable
1.4.14 78% 78% 74% > 90%
amount of time ("Completely Agree"
or "Somewhat Agree")
% citizen agreement that employee
showed pride and concern for the
1.4.15 86% 83% 76% > 90%
quality of work ("Completely Agree"
or "Somewhat Agree")
Q12 Survey: Q09 - My coworkers are
1.4.16 4.29 4.43 4.44 > or = 4.50
committed to doing quality work
2.1 B1 Achieve best-in-class status in all City disciplines
% department workplan initiatives 87% 92% 100% > 89%
2.1.1
Manage the Business 2.1.2 % of Southlake 2035 Economic Devel- 100% 93% 88% > 89%
that met or exceeded KAI
opment Master Plan recommenda-
tions completed in accordance with
annual workplan
2.1.3 % of Southlake 2035 Tourism Master 100% 100% > 89%
Plan recommendations completed in 100%
accordance with annual workplan
BUDGET BOOK | FY 2022 City of Southlake 181
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