Page 175 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
COMMUnITY SErVICES

Department Core Services
Department Scorecard

Provide Financial Stewardship

Cost Recovery: Marq Cost Recovery: GF
(F1) (F1)
Current ATT Current ATT
69.2% 100.0% 45.18% 84%

Previous 61.8% Previous 67.29%
Period Period
Previous 57.9% Previous 42%
Period Period
Target: > 58% Target: > 50%

Promote Learning & Growth

Q12 Voluntary Turnover
(L6) (L6)
Current ATT Current ATT
4.03 89.5% 6% 100%

Previous 3.92 Previous 11.3%
Period Period
Previous 3.92 Previous 11.3%
Period Period
Target: > 4.5 Target: > 11.25%

Note: The Community Services Department scorecard is still under development. The Community Services
Department was the first department in an FY 2019 pilot program for Southlake Performance Excellence
(SPx), an evolution of the City’s performance management model. The Community Services scorecard
under SPx uses the foundation of the balanced scorecard and the City’s existing Strategic Management
System structure, and reports only key metrics that accurately reflect the status and health of the
department.

During FY 2022, all City departments will be working to identify key metrics to publish for transparency
and communication.

174 FY 2022 City of Southlake | BUDGET BOOK
WWW.CITYOFSOUTHLAKE.COM