Page 141 - City of Mansfield FY22 Operarting Budget

PUBLIC RECORDS & TRANSPARENCY DEPARTMENT

MISSION STATEMENT:

The mission of Public Records and Transparency is to create an open and
transparent government by providing the public with access to the information they
are seeking, while protecting the rights of the City and its citizens from the
improper release of information.

Services Provided
• Receive and process all request for information made to the City.
• Manage online records.
• Instruct and assist departments on Records Retention; coordinate storage and destruction of
records.
• Receive and process property and liability claims.
• Coordinate City litigations.

Accomplishments in FY 2020-2021
• Processed ~ 2000 Requests for Information.
• Destroyed ~ 800 Cases of Records.
• Provided Public Record Training to City Staff and instructed City Council on Public Records.
• Participated in MuniVersity – advising citizens on Public Records.
• Created Online Database of Records.

FY 2021-2022 Goals and Objectives

1. Increase the Public’s Satisfaction with the Transparency of the City.
• Expand Online Database of Commonly Requested Records.
• Create Awareness of the Online Database.
• Continued Education and Training of City Staff on the Public Records Process.

2. Increase the Public’s Satisfaction in the Public Record Process.
• Reduce Response Time.
• Provide Preemptive Customer Service Regarding the Public Record Process.
• Updated Department page on the City’s website.

3. Mitigate the Cost to the City in Providing Public Records
• Implement Online Payment System for Records.
• Implement Video Redaction Software.

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