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Culture/Recreation/Education

Goal 1: Provide Activities, Educational Opportunities,
and Services that Meet the Needs of the Community
Objective 1: Develop and Implement Programming Based on the Needs of the Community
Project Performance Measure(s) Department(s)
Core Passport Service Agency  # of passport sessions Library
CRE  # of passport applications
1.1.5  Activity based revenue generated
Summary:

In FY 2020, the George W. Hawkes Downtown Arlington Passport Sessions
Public Library received pre‐approval from the U. S. 300
Department of State Password Services to serve as a
Passport Acceptance Facility. In FY 2022, the library will 250
implement and market the new service.
200
The application process includes accepting in‐person 150
applications, submitting the paperwork for approval to the
correct entities, monitoring and tracking documents 100
regularly, and providing photographs when requested. A
processing fee and photo fee, if requested, will be paid by 50
the applicant generating new library revenue. Trained and
‐
certified Library staff will work in concert with the passport
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
agency's assigned Passport Customer Service Manager.

Once implemented, this service will provide the
community with quick and convenient access to obtaining Passport Applicants Processed
a passport, even during evenings and weekends. This new 300
project will complement and enhance the services already
provided by other local sources such as the U. S. Post 250
Office and the Tarrant County Sub‐Courthouse. This new
value‐added service will also bring new people to the 200
library, providing the serendipitous opportunity to learn 150
about other services at their library that can meet their
needs. 100

50

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FY 2022 Adopted Budget and Business Plan 99 City of Arlington, Texas