Page 244 - Manfield FY21 Budget

Actual Actual Budget Budget
Administration 2017/2018 2018/2019 2019/2020 2020/2021
Demand
Service Departments Supervised 8 8 8 8
Workload
Utility Division Projects 8 14 12 10
Productivity
Ground Storage Capacity (million gal.) 4.75 3.72 3.72 7.22
Elevated Storage Capacity (million gal.) 4 4.00 4.00 6.00
Pumping Capacity (daily million gal.) 57 60 60 67
Department Meetings 24 22 24 24
Effectiveness
Public Water System Rating Superior Superior Superior Superior
Percent Meeting Monthly Standards 100% 100% 100% 100%
Treatment Capacity (million gal.) 45 45 45 45
GIS Integration of Systems 100% 100% 100% 100%

Actual Actual Budget Budget
Billing & Collections 2017/2018 2018/2019 2019/2020 2020/2021
Demand
Population (3.24 residents per account) 70,170 73,410 75,597 78,184
Active Meter Accounts 21,964 22,408 22,680 23,134
Workload
Payments Processed 249,019 255,271 276,038 281,559
Walk In Customers (monthly) 1,711 1,739 2,134 2,177
New Utility Accounts (annually)* 3,035 3,071 2,566 3,123
Receptionist & UB Calls (monthly) 4,357 5,214 2,209 5,319
Productivity
Staffing 7 7 7 7
Payments per FTE 41,503 42,545 39,310 46,927
FTE per Capita 11,695 12,235 12,169 12,871
Effectiveness
Billing Accuracy 100.0% 100.0% 100.0% 100.0%

*Includes residential, commercial, irrigation locations, etc.

Actual Actual Budget Budget
Meter Reading & Repairs 2017/2018 2018/2019 2019/2020 2020/2021
Demand
Active Meter Reads (monthly) 22,217 22,408 23,593 22,919
Workload
Avg Manual Meters Read (monthly per reader) 4,800 - - -
Avg AMI/AMR Meters Read (monthly) 17,417 22,408 23,593 22,919
Meter Re-Reads (annually) 3,044 2,490 2,021 2,779
Meter Sets (monthly) 57 52 57 63
Customer Service Requests-Other (annually) 18,973 14,682 22,284 21,111
Cut Offs (annually) 3,468 3,184 4,773 2,088
Meter Change Outs (annually) 6286 1,127 1,200 948
Register Change Outs (annually) 392 306 150 650
Reading History (annually) 327 161 160 188
Productivity
Staffing 7 7 7 7
Meters per FTE 3,174 3,201 3,370 3,274
Service Calls per FTE 4,207 2,374 4,058 3,015
Effectiveness
Percent of Meters Read (monthly) 100% 100% 100% 100%
Meter Reading Accuracy 99.0% 99.0% 99.0% 99.0%

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