Page 242 - Manfield FY21 Budget

UTILITIES ADMINISTRATION

MISSION STATEMENT:

The mission of the Utility Administration Department is to direct the operations of the Utilities Division
by maximizing the use of all available equipment, staff and assets to provide the citizens with “Superior”
utility service that is second to none.

Department at a Glance

Utilities Administration is comprised of the Administration Office, Billing & Collections, and Meter
Reading & Repairs departments. It also includes GIS Services for city staff and citizens. The
Administration budget increased 15% due to a merit increase and equity adjustments as a result of
position reclassifications. The Billing and Collections budget increased 4.1% due to a merit increase
offset by reductions in contract services and collection agency expenses. The Meter Reading and Repairs
budget increased 4.76% as a result of a merit increase and budgeted capital funding for equipment.

Key Goals and Objectives

Goal 1
Provide a reliable and consistent service that exceeds the expectation of our residents and customers.

Objectives:
• Utilize the new phone system to create a better call experience for residents and customers.
• Ensure all customer calls for service through all service methods are responded to and addressed
in a positive and timely manner.
• Monitor and adjust meter reading and billing dates to maintain a consistent billing cycle for
residents.

Goal 2
Utilize and maintain meter infrastructure to capture on-time and accurate meter readings.

Objectives:
• Identify and replace aging 3G meters with Allegro (AMI) meters.
• Monitor and identify weak spots in radio frequencies to install additional AMI infrastructure as
needed.
• Provide training classes with an emphasis on Allegro and Octave meter technologies.

Goal 3
Maintain public support by utilizing public communication strategies that instill the value of water.

Objectives:
• Continue to identify, evaluate, and build partnerships in the community, i.e. the school district,
homeowners’ associations and other city departments.
• Utilize the Water Smart customer portal to communicate timely information to our residents and
customers.
• Expand educational outreach for water conservation through community involvement and
targeted communication channels.

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