Page 163 - Manfield FY21 Budget

Actual Actual Budget Budget
Communications/Dispatch 2017/2018 2018/2019 2019/2020 2020/2021
Demand
Population Served (includes City of Kennedale) 70,170 79,165 84,895 87,215
Calls for Service 90,953 92,622 100,000 94,474
911 Calls for Service 36,154 20,779 36,000 21,194
Workload
Calls for Service 94,226 92,622 100,000 94,474
Calls for Service per 8 Hour Shift 88 84 90 90
911 Calls per 8 Hour Shift 29.02 19 30 30
Productivity
Average Cost per Citizen $37.82 $37.75 $39.66 $41.17
Average Staffing per Shift 4 4 4 4
Effectiveness
Dispatched Calls Under 8 Minutes 98% 98% 98% 98%
Percent of Mandatory Training 100% 100% 100% 100%

Measurable Outcomes:
• Dispatchers achieve a 7.5 compliance threshold on their annual police and fire call taking quality
assurance reviews.
• Maintain a 95% professional and compliant level of service through Emergency Medical
Dispatching quality assurance review.
• All Communications Officers show a 10% increase in training time of the mandatory TCOLE
training hours.

Communications Actual Actual Budget Budget % Change
Summary 2017-2018 2018-2019 2019-2020 2020-2021 2020-2021
Personnel Services $ 2,051,586 $ 2,226,421 $ 2,311,741 $ 2,563,296 10.88%
Operations 602,253 544,500 584,281 565,916 -3.14%
Total $ 2,653,839 $ 2,770,921 $ 2,896,022 $ 3,129,212 8.05%

Communications 2018-2019 2019-2020 2020-2021 2020-2021
Full Time Equivilent Positions Budget Budget Budget Change
Communications Supervisor 3 3 3
Radio Systems Manager 1 1 1
Assistant Radio Systems Mgr. 1 1 1
IT Specialist 0 0 1 1
Dispatchers 19 19 19
Total 24 24 25 1

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