Page 162 - Manfield FY21 Budget

COMMUNICATIONS

Department at a Glance

The Communications Department includes three dispatch supervisors, one radio systems manager, one
assistant radio systems manager, one information technology specialist, and nineteen dispatch positions.
The Communications Department budget increased 8.5% in FY 2020-2021 due to a merit adjustment,
annual service contract costs, and the addition of the IT specialist.

Key Goals and Objectives

Goal 1
Review and implement an updated police and fire quality assurance (QA) call taker review to enhance the
professional service provided to the community.

Objectives:
• Communications QA committee will review and update current police and fire call taker QA
program.
• Educate Communications call takers on the standards and evaluate compliance.

Goal 2
Continue to achieve and maintain accreditation standards in emergency medical dispatching (EMD)
protocols through EMD quality assurance standards.

Objectives:
• Review minimum of 25 EMD calls per week and evaluate through EMD quality assurance
standards.
• Provide employees with continuing education (CE) credits to develop even higher standards
related to EMD.

Goal 3
Communications Dispatchers achieve at least 10% above the minimum 20 training hours mandated by the
Texas Commission on Law Enforcement (TCOLE).

Objectives:
• Establish a training calendar and employee roster with current hours earned for the TCOLE
training cycle.
• Communications employees attend additional TCOLE training.

Performance Objectives
• Improve customer service by focusing on call taker quality assurance program.
• Further develop a working relationship with the Mansfield Fire Department to improve services.
• Increase dispatcher training hours for all department employees.

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