Page 285 - Hurst Budget FY21

CITY OF HURST

INFORMATION SERVICES 0329 INFORMATION
FUND FISCAL SERVICES SERVICES

 Continue to train and test city employees on cybersecurity.
 Investigate Office 365 as a valid architecture for the city.
 Support the City Council’s utilization of technology.
 Continue to review and assess the city infrastructure.
 Continue to review and assess the city’s security posture.
 Continue to update and review the IT Strategic plan.

PERFORMANCE MEASURES

Input: PY Actual CY Estimate Projected

PC’s, MDC’s, Laptop’s supported 375 389 389

Server’s supported 55 60 62

Major software systems supported 15 15 15
Email boxes supported 470 500 500

Workload/Output:

Internal work orders 5,500 6,500 7,000

PC’s, MDC’s, laptops replaced 106 102 90
Emails processed 3,500,000 3,500,000 3,000,000

Servers/application upgrades 5 8 3
Effectiveness:

Network operation uptime 99.99% 99.99% 99.99%
Calls for service per IS employee 916 1,083 1,166

Efficiencies:
Work orders completed within 24
hours. 70% 70% 75%

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