Page 229 - FY 2009 Proposed Budget

Internal Service Funds
Contents
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Table
Table of Contents
Scorecard
Information Technology FY 2018 FY 2019 FY 2020 FY 2021
Key Measures Actual Actual Estimate Target
File server availability 99.98% 99.99% 99% 99%
GIS system availability 99.75% 99.9% 99% 99%
Website availability 99.78% 99.9% 99% 99%
Network uptime 99.92% 99.72% 99% 99%
Amanda availability 99.62% 99.9% 99% 99%
Kronos availability 99.79% 99.9% 99% 99%
Email Phishing/Snag Rate 5.3% 2.46% 2% 2%
Helpdesk abandon rate 7.8% 8% 8% 8%

Information Technology Fund Expenditures

Actual Budgeted Estimated Adopted
FY 2019 FY 2020 FY 2020 FY 2021

Administration $ 516,825 $ 485,083 $ 331,164 $ 462,819
Project Management 855,472 2,509,644 1,382,764 888,094
Infrastructure 95,197 - - -
Business Development 667,074 656,094 676,714 609,792

Software Services 2,678,731 3,820,992 3,845,886 3,694,549
Network Support 1,937,917 2,024,977 1,907,130 1,769,391
Server Support 3,065,157 2,792,286 2,255,983 2,554,693
Customer Support 3,228,440 3,474,174 3,277,166 3,243,116
IT Security 639,155 803,733 813,235 796,332
IT Projects 1,372,147 495,960 310,960 215,000
TOTAL $ 15,056,115 $ 17,062,943 $ 14,801,003 $ 14,233,786

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2019 FY 2020 FY 2020 FY 2021

Authorized Positions 58 58 58 58

Personnel Services $ 6,507,351 $ 7,374,715 $ 7,265,307 $ 6,880,906
Operating Expenses 8,548,764 9,688,228 7,535,696 7,352,880
Capital Outlay - - - -
TOTAL $ 15,056,115 $ 17,062,943 $ 14,801,003 $ 14,233,786

2021 Adopted Budget and Business Plan 218 City of Arlington, Texas