Page 224 - Southlake FY20 Budget

City Department Overview

PUBLIC WORKS

Department Scorecard

% citizen agreement that employees
1.6.3 returned calls within a reasonable 88% 78% 74% > or = 90%
amount of time

% citizen agreement that employee
1.6.4 showed pride and concern for the qual- 86% 83% 76% > or = 90%
ity of work

Q12 Survey: Q09 - My coworkers are
1.6.5 3.9% 4.1% 4.2% > or = 4.5%
committed to doing quality work
% of Responses to customers within
1.6.6 two business days of receiving a Come- 93.0 97.0 96.0 > or = 90%
Fix-This form, phone call, email.
Serve our Customers 1.6.7 web online version 4.0 4.0 4.2 > or = 4.0
Average score on satisfaction survey -

Empower and equip employees (PWC4) (C6)
1.7
No Prior
% of employee suggestions reviewed
1.7.1
Data 0.00 100% > or= 75%
1.8 Deliver integrated and targeted departmental communications (PWC5) (C6)

Participate in community outreach ini-
1.8.1 1 1 5 > or = 4
tiatives regarding environmental issues

Southlake Mobility Facebook page
1.8.2 6,006 11,212 8,002 > or = 10,000
engagement

Educational communications pieces No Prior
1.8.3 5 3 > or = 3
published Data

2.1 Achieve best-in-class status in all City disciplines (B1)

Manage the Business 2.1.1 and return complete comments, includ- 89% 87% 86% = 90.00%
Perform review of Development Plans
ing consultant comments, in 15 busi-
ness days (Admin)
Perform review of CIP Plans and return
complete comments, including opera-
2.1.2
tions and inspectors, in 20 business 3.8% 3.7% 4.0% = 4.50%
days(Admin)

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