Page 223 - Southlake FY20 Budget
P. 223
City Department Overview
PUBLIC WORKS
Department Scorecard
Conduct Customer Service Inspections
1.3.5 21.00 20.00 20.00 > or = 10.0
for backflow protection
Initiate investigation of reported illicit
discharges according to City's Storm- No Prior
1.3.6 100% 100% = 100.0
water Management Plan within 2 busi- Data
ness days
Promote the W.I.S.E. Guys irrigation
1.3.7 0.00 0.00 2.00 > or = 4.0
evaluation program
Conduct grease trap inspections on
1.3.8 28.00 14.00 11.00 > or = 10.0
food service establishments
Killowatt hours per square foot for all
1.3.9 2.80 2.40 2.20 < or = 14.0
city facilities
1.5 Provide travel convenience within City and region (C2)
% of residents rating maintenance of
1.5.1 local streets and roads very satisfied or 87% 79% 81% > or = 90%
somewhat satisfied
Serve our Customers 1.5.2 % of residents rating provision of 60% 60% > or = 90%
pedestrian pathways very satisfied or 66%
somewhat satisfied
% of residents rating management
of traffic congestion very satisfied or
1.5.3
somewhat satisfied 58% 44% 46% > or = 90%
Annual average Pavement Quality
1.5.4 82% 82% 82% > or = 78%
Index (PQI) Score for roadways
% of signals, beacons and streetlights No Prior No Prior
1.5.5 88% = 100%
assessed Data Data
No Prior
1.5.6 # of Roadway Safety Audits Completed 0.0 0.0 > or = 1.0
Data
# of Study Recommendations Imple- No Prior
1.5.7 3.0 2.0 > or = 2.0
mented Data
Enhance the sense of community by providing excellent customer service and citizen engagement oppor-
1.6
tunities (C6)
% agreement that employee represent-
1.6.1 88% 88% 88% > or = 90%
ed City in a positive manner
% citizen agreement that employee
1.6.2 92% 91% 83% > or = 90%
was courteous
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