Page 223 - Southlake FY20 Budget
P. 223

City Department Overview

      PUBLIC WORKS



                                       Department Scorecard






                          Conduct Customer Service Inspections
                   1.3.5                                  21.00      20.00      20.00      > or =    10.0
                          for backflow protection
                          Initiate investigation of reported illicit
                          discharges according to City's Storm-  No Prior
                   1.3.6                                             100%       100%       =         100.0
                          water Management Plan within 2 busi- Data
                          ness days
                          Promote the W.I.S.E. Guys irrigation
                   1.3.7                                  0.00       0.00       2.00       > or =    4.0
                          evaluation program

                          Conduct grease trap inspections on
                   1.3.8                                  28.00      14.00      11.00      > or =    10.0
                          food service establishments
                          Killowatt hours per square foot for all
                   1.3.9                                  2.80       2.40       2.20       < or =    14.0
                          city facilities

                   1.5    Provide travel convenience within City and region (C2)

                          % of residents rating maintenance of
                   1.5.1  local streets and roads very satisfied or  87%  79%   81%        > or =    90%
                          somewhat satisfied
               Serve our Customers  1.5.2  % of residents rating provision of   60%  60%   > or =    90%

                          pedestrian pathways very satisfied or  66%
                          somewhat satisfied

                          % of residents rating management
                          of traffic congestion very satisfied or
                   1.5.3
                          somewhat satisfied              58%        44%        46%        > or =    90%
                          Annual average Pavement Quality
                   1.5.4                                  82%        82%        82%        > or =    78%
                          Index (PQI) Score for roadways
                          % of signals, beacons and streetlights  No Prior   No Prior
                   1.5.5                                                        88%        =         100%
                          assessed                        Data       Data
                                                          No Prior
                   1.5.6  # of Roadway Safety Audits Completed       0.0        0.0        > or =    1.0
                                                          Data
                          # of Study Recommendations Imple-  No Prior
                   1.5.7                                             3.0        2.0        > or =    2.0
                          mented                          Data
                          Enhance the sense of community by providing excellent customer service and citizen engagement oppor-
                   1.6
                          tunities (C6)

                          % agreement that employee represent-
                   1.6.1                                  88%        88%        88%        > or =    90%
                          ed City in a  positive manner
                          % citizen agreement that employee
                   1.6.2                                  92%        91%        83%        > or =    90%
                          was courteous




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