Page 177 - Southlake FY20 Budget

City Department Overview

FInAnCE

Department Goals

Serve Our Customers

Successful Implement formal Implement a Improve Citizen Develop and
integration of customer service formal continuous Satisfaction implement public
Beacon cellular program communication plan Survey results for outreach projects
meters and Eye on for customers and staff department
Water

Manage the Business

Maximize Achieve top level Streamline Implement a
existing designations for financial processes comprehensive
technology transparency and city-wide reporting program to
excellence with and from stakeholders
appropriate certifying
organizations

Provide Financial Stewardship

Analyze KAIs for Develop a Implement the Implement 2030 Enhance Implement 2013 Write and
reasonableness comprehensive Warrant Clearance Sustainability PaperLite Program COSO Framework implement
of targets and user-friendly Interface with Recommendations department-wide a standard
applicability to procurement Dallas Regional operating
current goals program database procedure for
staff and visitor
safety

Promote Learning & Growth

Implement a two-phase Develop a formal plan Develop a formal program Develop and
succession plan for staff training to engage staff in strategic conduct employee
planning and living the appreciation
Southlake values at work activities and events

176 www.CityofSouthlake.com