Page 173 - Southlake FY20 Budget

City Department Overview

FInAnCE

Department Scorecard

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Perspective Ref # Measure Current Measurement Target
Period Period

1.3.3 Administer strong internal and external communication (CSC6)
Serve our Customers 1.3.3.1 water utlity 28% 29% 29% </= 20%
Auto/recurring payments in

Service orders completed by
100.0%
100.0%
1.3.3.2
99.8%
98%
>
due date
Meter sets completed within 48
1.3.3.3
hours 100.0% 99.0% 99.5% > 98%
2.1 Achieve best-in-class status in all City disciplines (B1)
2.1.1 Provide accurate and timely financial and statistical information (FB1) (B1)
J.E.s approved and posted within
2.1.1.1 24% 31% 30% >/= 95%
2 days of completion date
2.1.1.2 Reduce manual J.E.s 514 449 558 >/= 10%
2.1.2 Provide transparency of financial data (FB2)

% department workplan
2.1.2.1 initiatives that met or exceeded 11% 33% 67% > 75%
KAI

Implement accurate and timely legislative updates (MCB1)
2.1.3
Manage the Business 2.1.3.1 % of Compliance Reports 100% 100% 100% = 100%
submitted timely

Maintain a 98% or better collection rate (CSB1)
2.1.4
2.1.4.1

93.0%
>/=
95%
94.0%
Collection rate in court
2.1.4.2 Collection rate in water utility 93% 95% 96.0% >/= 98%
2.2 Collaborate with select partners to implement service solutions (B2)
2.2.1 Partner with community representatives to implement service enhancements (MCB2)
% of inaccurate critical
2.2.1.1 transactions from Keller Jail/ 5.04% 3.13% < 5%
Dispatch
2.3 Provide high quality services through sustainable business practices (B4)

2.3.1 Provide innovative business solutions (FB3) (MCB3)

2.3.1.1 EyeOnWater registrations 23% 23% 29% >/= 30%

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