Page 166 - Southlake FY20 Budget

City Department Overview

ECOnOMIC DEVELOPMEnT & TOURISM

Department Scorecard

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Perspective Ref # Measure Current Measurement Target
Period Period
Business visitation program -
2.3.3 volunteer utilization 48% 83% 34% > 49%
Manage the Business 2.3.4 % CEDC Board economic development 100% 100% > or = 90%

goals completed in accordance with 100%
annual workplan

2.4
Improve and strengthen existing commercial centers (EDB3) (B4)
% future ready department workplan
2.4.1 100% 100% 100% > 90%
initiatives that met or exceeded KAI
3.1 Provide high value services through efficient management of resources (EDF1) (F1)

Provide Financial Stewardship 3.1.1 actual (Dept) 93% 63% 90% = 98-100%
Operating expenditures, budget vs

% undisputed departmental invoices
100%
=
100%
paid within 30 days in accordance
100%
100%
3.1.2
3.1.3 with Prompt Payment Act 100% 100% 100% > or = 95%
% compliant Pcard purchases
4.1 Ensure our people understand the strategy & how they contribute to it (L1)
Q12 Survey: Q08 - The mission or
4.1.1 purpose of my organization makes 4.04 4.04 4.50 > or = 4.50
me feel my job is significant
Promote Learning & Growth 4.2.1 Q12 Survey: Q11 - In the last six 1.00 3.46 4.50 > or = 4.50
4.2
Enhance leadership capabilities to deliver results (L2)

months, someone at work has talked 3.79
to me about my progress.
% employees completing
4.2.2
1.00
1.00
=
1.00
development and learning goals
4.2.3
employee - department
Attract, develop & retain a skilled workforce (L3)
4.3 Average number of training hours per 4.00 0.00 3.00 > or = 12.00
4.3.1 Voluntary turnover rate (Dept) 0 0 0 < 8.0%
Q12 Survey: Q03 - At work, I have
4.3.2 the opportunity to do what I do best 4.13 4.17 4.5 > or = 4.50
every day.

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