Page 165 - Southlake FY20 Budget

City Department Overview

ECOnOMIC DEVELOPMEnT & TOURISM

Department Scorecard

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Perspective Ref # Measure Current Measurement Target
Period Period
1.3 Implement programs to market the City and attract desired businesses (EDC2) (C4)
Jobs created - percent change from
1.3.1 5.90% -0.20% -3.00% = +
prior year
1.3.2 Jobs created - quarterly 203 277 256 = +
New construction value as a
1.3.3 7% 5% 6% > or = 3%
percentage of total appraised value

1.4 Enhance sense of community by providing excellent customer service and citizen engagement (C6)
% agreement that employee 87% 88% 88% > 90%
represented City in a positive manner
Serve our Customers 1.4.2 Agree") 92% 90% > 90%
1.4.1
("Completely Agree" or "Somewhat
% citizen agreement that employee
was courteous ("Completely Agree" 90%
or "Somewhat Agree")
% citizen agreement that employees
returned calls within a reasonable
1.4.3 61% 78% 78% > 90%
amount of time ("Completely Agree"
or "Somewhat Agree")
% citizen agreement that employee
showed pride and concern for the
1.4.4 84% 86% 83% > 90%
quality of work ("Completely Agree"
or "Somewhat Agree")
Q12 Survey: Q09 - My coworkers are
1.4.5 4.29 4.29 4.43 > or = 4.50
committed to doing quality work

2.1 Achieve best-in-class status in all City disciplines (B1)
% department workplan initiatives
2.1.1 95% 90% 90% > 89%
that met or exceeded KAI
% of Southlake 2035 Economic
Development Master Plan 100% 100% 100% > 89%
2.1.2
Manage the Business 2.1.3 Q12 Survey: Q06 - There is someone 4.08 3.88 4.64 > or = 4.50
recommendations completed in
accordance with annual workplan

at work who encourages my
development
Engage strategic partners on the implementation of Southlake 2035 Economic Development Master Plan
2.3
recommendations (EDB2) (B2)
Business exchanges hosted by the
2.3.1 3 3 2 > or = 2
Southlake Chamber of Commerce
Networking luncheons hosted by the
2.3.2 3 3 3 > or = 2
Southlake Chamber of Commerce

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