Page 251 - Mansfieldr FY20 Approved Budget

Actual Actual Budget Budget
Administration 2016/2017 2017/2018 2018/2019 2019/2020
Demand
Service Departments Supervised 8 8 8 8
Workload
Utility Division Projects 7 8 5 12
Productivity
Ground Storage Capacity (million gal.) 4.75 4.75 4.75 4.75
Elevated Storage Capacity (million gal.) 4 4 4 4
Pumping Capacity (daily million gal.) 57 57 57 57
Department Meetings 24 24 24 24
Effectiveness
Public Water System Rating Superior Superior Superior Superior
Percent Meeting Monthly Standards 100% 100% 100% 100%
Treatment Capacity (million gal.) 45 45 45 45
GIS Integration of Systems 100% 100% 100% 100%

Actual Actual Budget Budget
Billing & Collections 2016/2017 2017/2018 2018/2019 2019/2020
Demand
Population (3.24 residents per account) 68,784 70,170 73,410 75,597
Active Meter Accounts 21,063 21,964 22,236 22,680
Workload
Payments Processed 242,252 249,019 270,625 276,038
Walk In Customers (monthly) 1,769 1,711 2,092 2,134
New Utility Accounts (annually)* 2,805 3,035 2,516 2,566
Receptionist & UB Calls (monthly) 3,402 4,357 2,166 2,209
Productivity

Staffing 7 7 7 7
Payments per FTE 40,376 41,503 38,539 39,310
FTE per Capita 10,612 11,695 11,930 12,169
Effectiveness
Billing Accuracy 100.0% 100.0% 100.0% 100.0%

*Includes residential, commercial, irrigation locations, etc.

Actual Actual Budget Budget
Meter Reading & Repairs 2016/2017 2017/2018 2018/2019 2019/2020
Demand
Active Meter Reads (monthly) 21,529 22,217 22,131 23,593
Workload
Avg Manual Meters Read (monthly per reader) 4,891 4,800 - -
Avg AMI/AMR Meters Read (monthly) 16,638 17,417 22,131 23,593
Meter Re-Reads (annually) 3,761 3,044 3,859 2,021

Meter Sets (monthly) 48 57 49 57
Customer Service Requests-Other (annually) 14,749 18,973 13,441 22,284

Cut Offs (annually) 4,374 3,468 4,376 4,773

Meter Change Outs (annually)-NEW 1,218 6286 1,500 1,200
Register Change Outs (annually)-NEW 1,036 392 716 150

Reading History (annually)-NEW 270 327 270 160

Productivity
Staffing 7 7 7 7
Meters per FTE 3,076 3,174 3,162 3,370
Service Calls per FTE 3,637 4,207 3,459 4,058
Effectiveness
Percent of Meters Read (monthly) 100% 100% 100% 100%
Meter Reading Accuracy 99.0% 99.0% 99.0% 99.0%
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