Page 139 - Hurst FY20 Approved Budget

CITY OF HURST

GENERAL FUND PUBLIC SERVICES 0103 PUBLIC INFORMATION

Performance Measures: PY Actual CY Estimate Projected

Input:

Full time staff (FTEs) 3 3 3

Part time staff 3 3 3

Workload/Output:

City Elections Held 2 2 1

Public Information Requests 459 588 590

Meetings posted 46 59 59

Public Notices published 20 18 24

Permits processed 81 85 80

Liens processed 78 70 75

Effectiveness:
Percent of open record requests
processed less than 5 business
days 95% 95% 95%
Percent of legislative documents
processed to Laserfiche within 3
days 85% 85% 90%
Percent of meeting minutes
presented for approval by next
meeting 100% 100% 100%

Efficiencies:
Percent of staff meeting certification
requirements and attending
customer service training 100% 100% 100%
Percent of staff cross trained
outside of job parameters 100% 80% 100%

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