Page 138 - Hurst FY20 Approved Budget

CITY OF HURST

GENERAL FUND PUBLIC SERVICES 0103 PUBLIC INFORMATION

 Continue incorporation of the City’s customer service ideals throughout department “The
Hurst Way”
 Utilize Laserfiche document imaging system to digitally store information for easy access
 Update ordinances to ensure compliance with local, state and federal laws and enhance
community safety

GOALS, OBJECTIVES & PERFORMANCE MEASURES

Council Priorities:

☐Public Safety ☒Innovation
☒Economic Vitality ☒Redevelopment
☐Infrastructure ☒Leadership

Goals:

• Support internal and external customers by serving as a repository of information
• Continue to evaluate and enhance public service delivery
• Deliver customer service “The Hurst Way” to ensure exceptional public service delivery
that enriches economic development and redevelopment
• Focus on maintaining and improving City services

Objectives:

 0-3 Years Short Term

• Conduct joint elections with other local jurisdictions for cost efficiency and customer
convenience

• Implement a public information software process

• Maintain certification and training to meet statutory and regulatory requirements

• Monitor departmental web page to ensure current and relevant information

• Publicize meetings and City events

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