Page 134 - Hurst FY20 Approved Budget

CITY OF HURST

LEGISLATIVE & JUDICIAL 0102 JUDICIAL
GENERAL FUND SERVICES

Council Priorities: Public Service, Customer Service & Financial Sustainability

Goals:

• To be creative in identifying alternative funding sources to expand programs and services
• Continue to enhance and evaluate public service delivery while responsibly managing financial
resources with care and consideration
• Continue to provide exceptional customer service while responding to the needs of our customers both
internally and externally.

Objectives:

• Maintain reasonable case clearance rate each year to prevent backlog of cases (Financial
Sustainability)
 0-3 Years Short Term

• Utilize volunteers to input information for Marshals so that they have more time in the field (Teamwork
& Customer Service)
 0-3 Years Short Term

• Work with INCODE (court software) developing more online options and interactions for the most
efficient and effective online experience for our customers (Customer Service)
 0-3 Years Short Term

• Continue to work with the Judge and Prosecutor on efficient processes in and out of the courtroom
(Customer Service)
 0-3 Years Short Term

Employee Awards and Achievements:

• Irma Flores-Distinguished Service Award-Texas Court Clerks Association
• Lisa Howard-Excellence Award-Texas Court Clerks Association North Texas Chapter

Employees Serving on Committees:

• Irma Flores-Events Committee
• Lisa Howard-Deferred Comp

118

54