Page 62 - Haltom City FY20 Approved Budget

City of Haltom City Annual Budget, FY 2020
General Fund

INFORMATION TECHNOLOGY SERVICES

Actual Adopted Projected Proposed
EXPENDITURES FY 2018 FY 2019 FY 2019 FY 2020
Personnel $543,732 $518,222 $491,807 $557,558
Operations 183,033 202,780 261,743 321,275
Total $726,765 $721,002 $753,550 $878,833

Actual Adopted Projected Proposed
STAFFING Class Range FY 2018 FY 2019 FY 2019 FY 2020
Director of Information Technology 1301 85 1 1 1 1
Network Administrator 1304 69 1 1 1 1
GIS Analyst 1303 60 0 1 1 1
Web Administrator/Media Technician 1203 60 1 1 1 1
Computer Services Technician 1302 53 2 2 2 2
Total 5 6 6 6

PERFORMANCE MEASURES Actual FY2017 Actual FY2018 Estimate FY2019 Target FY2020
Number of resolved service tickets 2,016 2,000 2,420 1,936
Total technician hours spent resolving service tickets 2,363 1,500 4,840 3,872
Number of City Council meetings recorded/cablecast 24 24 28 28
Number of programs produced 35 40 50 50
Number of hours per day of programming cablecasted 10 10 10 8
Website Sessions 264,000 263,000 252,000 265,000
Website Pageviews 656,000 593,000 573,000 575,000
Number of web pages published for year 210 480 480

IT ‐ Service Tickets and Hours HCTV ‐ Cablecasts and Programs

3,000 3,000
2,489
2,363 45
2,500 2,500 2020
24
2,000 2,123 2,000 40
2019
24
1,500 1,500 1,500
35
1,000 1,000 2018
24
500 500 34
2017
2,700 2,016 2,000 2,156 24
0 0
2017 2018 2019 2020 0 1 0 2 0 3 0 4 0 5 0
Service Tickets Technican Hours
Programs Produced Council Meetings Cablecasted

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