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Put Technology to Work


                           Goal 1: Ensure Availability of Information, Programs, and City Services
                                         Objective 3: Increase Convenience for the Customer
                            Project                    Performance Measure(s)       City Service Team (Department)
             PTW   Credit Card Payment Integration   Project Completion           Shared Services (Municipal Court)
             1.3.5
             Summary:

             The City of Arlington Municipal Court accepts credit card   Milestones      Estimated     Actual
             payments in person through machines that are not integrated                 Completion  Completion
             with the Court Management System, INCODE. Historically, the   Phase I – Vendor   Apr. 2019   Aug. 2019
             integration was not feasible due to cyber security concerns.    Selection
             Now Tyler Technologies offers a secure method of integrating   Phase II – Testing   June 2019   Sept. 2019
             credit card payments into INCODE and will allow enhanced
                                                                     Phase III –         July 2019   Sept. 2019
             ability. It will allow customers to use Apple Pay and Android Pay   Implementation
             as a means of payment. Additionally, the integration will allow
             the court staff to be more efficient in payment processing and
             reduce payment errors.

             Update:
             The Court went live with OPENEDGE credit card processing in
             September 2019.  This project has been fully implemented and
             is in operation.
                                             Put Technology to Work

                           Goal 1: Ensure Availability of Information, Programs, and City Services
                                         Objective 3: Increase Convenience for the Customer
                            Project                    Performance Measure(s)       City Service Team (Department)
             PTW   Enterprise IT Project – Inspection                             Economic Development and Capital
             1.3.6  Scheduling                                                    Investment (IT and Planning)
             Summary:
                                                                   Milestones          Estimated       Actual
             Planning & Development Services (PDS) will                                Completion    Completion
             implement the Contractor Application (App) within   Project Charter     1  Qtr. FY 2019    Complete
                                                                                      st
             the AMANDA Application.  The Contractor App will   Development
             allow builders and residents to utilize a mobile device   Project Planning   2  Qtr. FY 2019    Complete
                                                                                      nd
             to request and view permits, schedule and      Design / Develop         1  Qtr. FY 2020    In Progress
                                                                                      st
             reschedule inspections, view status of                                   st
                                                            Implementation / Go live   1  Qtr. FY 2020
             permit/inspection requests, receive next‐in‐line   Project Close        2  Qtr. FY 2020
                                                                                      nd
             notifications and results via text or email.
                                                           Notes:
             Update:                                       Based upon a schedule refinement, the Design / Develop Target
             The Project Charter which specifies the scope,                 rd                st
                                                           Date changed from 3  quarter FY 2019 to 1  quarter FY 2020,
             requirements, and overall direction for the project   the Implementation / Go Live Target Date changed from 4
                                                                                                          th
             was created and signed.  The project team started   quarter FY 2019 to 1  quarter FY 2020, and the Project Close
                                                                           st
             the planning process for this project.        Target Date changed from 1  quarter FY 2020 to 2 quarter FY
                                                                                                    nd
                                                                                  st

                                                           2020.  Due to resource constraints from the PDS and the
                                                           AMANDA teams, there was a schedule refinement proposed and
                                                           approved.  This schedule refinement extended the overall
                                                           timeline for project closure.



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