Page 410 - Microsoft Word - FY 2020 Adopted Budget Document

Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) City Service Team (Department)
PTW Credit Card Payment Integration Project Completion Shared Services (Municipal Court)
1.3.5
Summary:

The City of Arlington Municipal Court accepts credit card Milestones Estimated Actual
payments in person through machines that are not integrated Completion Completion
with the Court Management System, INCODE. Historically, the Phase I – Vendor Apr. 2019 Aug. 2019
integration was not feasible due to cyber security concerns. Selection
Now Tyler Technologies offers a secure method of integrating Phase II – Testing June 2019 Sept. 2019
credit card payments into INCODE and will allow enhanced
Phase III – July 2019 Sept. 2019
ability. It will allow customers to use Apple Pay and Android Pay Implementation
as a means of payment. Additionally, the integration will allow
the court staff to be more efficient in payment processing and
reduce payment errors.

Update:
The Court went live with OPENEDGE credit card processing in
September 2019. This project has been fully implemented and
is in operation.
Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) City Service Team (Department)
PTW Enterprise IT Project – Inspection Economic Development and Capital
1.3.6 Scheduling Investment (IT and Planning)
Summary:
Milestones Estimated Actual
Planning & Development Services (PDS) will Completion Completion
implement the Contractor Application (App) within Project Charter 1 Qtr. FY 2019 Complete
st
the AMANDA Application. The Contractor App will Development
allow builders and residents to utilize a mobile device Project Planning 2 Qtr. FY 2019 Complete
nd
to request and view permits, schedule and Design / Develop 1 Qtr. FY 2020 In Progress
st
reschedule inspections, view status of st
Implementation / Go live 1 Qtr. FY 2020
permit/inspection requests, receive next‐in‐line Project Close 2 Qtr. FY 2020
nd
notifications and results via text or email.
Notes:
Update: Based upon a schedule refinement, the Design / Develop Target
The Project Charter which specifies the scope, rd st
Date changed from 3 quarter FY 2019 to 1 quarter FY 2020,
requirements, and overall direction for the project the Implementation / Go Live Target Date changed from 4
th
was created and signed. The project team started quarter FY 2019 to 1 quarter FY 2020, and the Project Close
st
the planning process for this project. Target Date changed from 1 quarter FY 2020 to 2 quarter FY
nd
st

2020. Due to resource constraints from the PDS and the
AMANDA teams, there was a schedule refinement proposed and
approved. This schedule refinement extended the overall
timeline for project closure.

64