Page 411 - Microsoft Word - FY 2020 Adopted Budget Document

Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) City Service Team (Department)
PTW Enterprise IT Project – Arlington Economic Development and Capital
1.3.7 Permits Website Enhancements Investment (IT and Planning)
Summary:

Arlington Permits website, arlingtonpermits.com, Milestones Estimated Actual
(ap.com) is a valuable tool for customers of Planning Completion Completion
& Development Services (PDS), Fire (FD), Police (PD), Project Charter 1 Qtr. FY 2019 Complete
st
and Code Compliance Services (CCS) to obtain Development
information and request services; however, there are Project Planning 2 Qtr. FY 2019 Complete
nd
deficiencies and improvements that would enhance st
Design / Develop 1 Qtr. FY 2020 In Progress
the overall customer experience. nd
Implementation / Go live 2 Qtr. FY 2020
Project Close 2 Qtr. FY 2020
nd
PDS would like to provide customers the opportunity
to pay fees that are not part of the default list and Notes:
generate payment reports to aid them in reconciling The Design / Develop Estimated Completion Date changed from
payments. The Arlington Permits website provides th st
4 Qtr. FY 2019 to 1 Qtr. FY 2020 due to schedule adjustments
customers with the opportunity to pay for permits,
needed to complete the task. Based upon a schedule
request and cancel inspections, update information, refinement, the Implementation / Go Live Target Date changed
retrieve permit and license information. from 1 quarter FY 2020 to 2 quarter 2020.
st
nd

Update:
Due to resource constraints from the PDS and the AMANDA
The project team completed the project planning
teams, there was a schedule refinement proposed and
process based upon the requirements of the Project approved. This schedule refinement extended the overall
Charter. The project team completed requirements timeline for project closure.
gathering sessions with the stakeholders to include
defining and prioritizing all requirements for the
website enhancements. The project team worked
with the technical teams to review, evaluate,
validate, and update the requirements prior to
sending them to the vendor to request the Statement
of Work.

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