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Put Technology to Work


                           Goal 1: Ensure Availability of Information, Programs, and City Services
                                         Objective 3: Increase Convenience for the Customer
                            Project                    Performance Measure(s)       City Service Team (Department)
             PTW   Enterprise IT Project – Arlington                              Economic Development and Capital
             1.3.7  Permits Website Enhancements                                  Investment (IT and Planning)
             Summary:

             Arlington Permits website, arlingtonpermits.com,      Milestones          Estimated       Actual
             (ap.com) is a valuable tool for customers of Planning                     Completion    Completion
             & Development Services (PDS), Fire (FD), Police (PD),   Project Charter   1  Qtr. FY 2019    Complete
                                                                                      st
             and Code Compliance Services (CCS) to obtain   Development
             information and request services; however, there are   Project Planning   2  Qtr. FY 2019    Complete
                                                                                      nd
             deficiencies and improvements that would enhance                         st
                                                            Design / Develop         1  Qtr. FY 2020    In Progress
             the overall customer experience.                                         nd
                                                            Implementation / Go live   2  Qtr. FY 2020
                                                            Project Close            2  Qtr. FY 2020
                                                                                      nd
             PDS would like to provide customers the opportunity
             to pay fees that are not part of the default list and   Notes:
             generate payment reports to aid them in reconciling   The Design / Develop Estimated Completion Date changed from
             payments.  The Arlington Permits website provides   th        st
                                                           4  Qtr. FY 2019 to 1  Qtr. FY 2020 due to schedule adjustments
             customers with the opportunity to pay for permits,
                                                           needed to complete the task.  Based upon a schedule
             request and cancel inspections, update information,   refinement, the Implementation / Go Live Target Date changed
             retrieve permit and license information.      from 1  quarter FY 2020 to 2  quarter 2020.
                                                                st
                                                                                  nd

             Update:
                                                           Due to resource constraints from the PDS and the AMANDA
             The project team completed the project planning
                                                           teams, there was a schedule refinement proposed and
             process based upon the requirements of the Project   approved.  This schedule refinement extended the overall
             Charter.  The project team completed requirements   timeline for project closure.
             gathering sessions with the stakeholders to include
             defining and prioritizing all requirements for the
             website enhancements.  The project team worked
             with the technical teams to review, evaluate,
             validate, and update the requirements prior to
             sending them to the vendor to request the Statement
             of Work.





























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