Page 392 - Microsoft Word - FY 2020 Adopted Budget Document

Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 1: Provide for the Efficient Access and Appropriate Management of the City’s Data
Project Performance Measure(s) City Service Team (Department)
PTW Implementation of Savannah data  % of total registered borrowers Neighborhood Services (Library)
1.1.2 analytics and target customer with account activity in the last
communications platform 12 months
 Visitor count
Summary:

In FY 2019 Library staff will Implement and launch % of Registered Borrowers
Savannah®, a comprehensive platform to help manage, with activity in the last 12 months
measure and market the Library System. Savannah is a 40%
data warehouse, proprietary customer segmentation,
35%
performance reports, target customer communications,
30%
NPS feedback, and GIS mapping platform. The product
uses existing data within the Integrated Library System 25%
(Polaris) and other various library datasets. 20%
Implementation will include setting up connections to 15%
datasets and refining how best to use data. Once fully 10%
implement Savannah business intelligence reports 5%
provide focused ways to measure targeted email 0%
messages, conduct surveys, and view performance 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
analytics for library users.

Update:
In FY 2019, Library staff have transitioned fully to Visitor Count
Savannah for surveys and email communication to 400,000
connect with library patrons. The quarterly customer
service survey will now be possible more frequently as 300,000
Savannah provides the ability to automate survey and
email communication. 200,000

Additional data sets, such as program attendance and
100,000
computer sessions, are now incorporated in addition to
the primary data sets from the Polaris Integrated Library 0
System database. Staff will continue to integrate new
data sets to enhance the multi‐layering facets available 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
through this new product such as the new data from the FY 2017 FY 2018 FY 2019
upcoming census.

46