Page 250 - Mansfield 2019 Operating Budget

UTILITIES OPERATIONS

MISSION STATEMENT:

The mission of Utilities Operations is to provide a reliable system for the delivery and removal of water
while maintaining a professional level of customer service.

Department at a Glance

Utilities Operations includes the Water Distribution and Wastewater Collection departments. The Water
Distribution budget decreased 14.0% due to one position moving to the Wastewater Collection
department, and significantly less capital equipment budget this year as compared to FY2018. The
Wastewater Collection budget increased 13.38% due to an additional position, merit increases, and the
increased operational costs of sewer treatment.

Key Goals and Objectives

Goal 1
Prioritize work orders and allocate resources in a manner that provides the greatest benefit to our
customers.

Objectives:
• Categorize daily work orders by level of urgency and prioritize activities accordingly.
• Continuously evaluate detailed cost data associated with each work order and work toward
improving efficiency.
• Maintain accountability of City-issued equipment in order to shorten response times.

Goal 2
Maintain a proactive maintenance program which decreases interruptions in the water distribution system.

Objectives:
• Administer regular cathodic protection maintenance programs.
• Locate and exercise valves in order to reduce customer interruptions.
• Ensure GIS data is accurate with infrastructure in the field.

Goal 3
Identify and make corrections to areas with inflow and infiltration in the sanitary sewer system.

Objectives:
• Use data collected from 100M and SCADA systems to locate areas with inflow and infiltration.
• Monitor off-site, new construction for exposed or broken sewer mains and connections during the
rough-in phase of construction.
• Identify and prioritize line repairs based on data collected from video inspections and smoke
testing of service lines.

Performance Objectives
• Respond to work orders within four hours or less.
• Increase valves exercised by 25%.
• Reduce wet weather peaking factor to a 3 or less.

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