Page 247 - Mansfield 2019 Operating Budget

UTILITIES ADMINISTRATION

MISSION STATEMENT:

The mission of Utilities Administration is to direct the operations of the Utilities Division by maximizing
the use of all available equipment, staff and assets to provide the citizens with “Superior” utility service
that is second to none.

Department at a Glance

Utilities Administration is comprised of the Administration Office, Billing & Collections, and Meter
Reading & Repairs departments. It also includes GIS Services for city staff and citizens. The
Administration budget increased 2.03% due to a merit increase. The Billing and Collections budget
decreased 5.09% due to personnel changes and reductions in contract services and collection agency
expenses. The Meter Reading and Repairs budget increased 9.94% as a result of inventory needed for new
residential and commercial construction projects.

Key Goals and Objectives

Goal 1
Accurately bill all accounts for water usage each month.

Objectives:
• Evaluate and edit meter readings as they are completed to ensure accuracy.
• Send out re-reads as determined necessary for billing.
• Utilize meter data management system to determine the accuracy of high reads.

Goal 2
Improve operational efficiency through the utilization of advanced meter systems.

Objectives:
• Continue with the meter change-out program to target failing 3G components, replacing meters
and/or registers as needed.
• Present customers with data-based information on water usage via the Mansfield Water Utility
Customer Portal.
• Evaluate opportunities to stabilize reading schedules based on 3G and 4G data collection.

Goal 3
Maintain public support for the operations, initiatives and employees of the Water Utility Division by
utilizing public communication strategies that instill the value of water.

Objectives:
• Evaluate the effectiveness of the Water 360 strategic education and public communication plans
and modify as needed.
• Market and communicate benefits of customer engagement with the customer portal.
• Use the customer portal for distribution of monthly Water 360 newsletter.

Performance Objectives
• Maintain 100% billing accuracy.
• Replace 5% of existing meters with 4G; install only 4G meters on new customer connections.

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