Page 248 - Mansfield 2019 Operating Budget

• Encourage and increase customer portal usage.

Actual Actual Budget Budget
Administration 2015/2016 2016/2017 2017/2018 2018/2019
Demand
Service Departments Supervised 9 8 8 8
Workload
Utility Division Projects 8 7 8 5
Productivity
Ground Storage Capacity (million gal.) 4.75 4.75 4.75 4.75
Elevated Storage Capacity (million gal.) 4 4 4 4
Pumping Capacity (daily million gal.) 57 57 57 57
Department Meetings 22 24 26 24
Effectiveness
Public Water System Rating Superior Superior Superior Superior
Percent Meeting Monthly Standards 100% 100% 100% 100%
Treatment Capacity (million gal.) 45 45 45 45
GIS Integration of Systems 100% 100% 100% 100%
Actual Actual Budget Budget
Billing & Collections 2015/2016 2016/2017 2017/2018 2018/2019
Demand
Population (3.24 residents per account) 60,872 68,784 70,170 73,410
Active Meter Accounts 20,561 21,063 21,800 22,236
Workload
Payments Processed 233,441 242,252 265,319 270,625
Walk In Customers (monthly) 1,838 1,769 2,051 2,092
New Utility Accounts (annually)* 2,732 2,805 2,467 2,516
Receptionist & UB Calls (monthly) 2,086 3,402 2,124 2,166
Productivity
Staffing 7 7 7 7
Payments per FTE 38,991 40,376 37,907 38,539
FTE per Capita 11,272 10,612 11,696 11,930
Effectiveness
Billing Accuracy 99.8% 100.0% 100.0% 100.0%
*Includes residential, commercial, irrigation locations, etc.

Actual Actual Budget Budget
Meter Reading & Repairs 2015/2016 2016/2017 2017/2018 2018/2019
Demand
Active Meter Reads (monthly) 21,051 21,529 21,543 22,131
Workload
Avg Manual Meters Read (monthly per reader) 5,614 4,891 4,514 -
Avg AMI/AMR Meters Read (monthly) 15,437 16,638 17,029 22,131
Meter Re-Reads (annually) 4,236 3,761 3,578 3,859
Meter Sets (monthly) 57 48 41 49
Customer Service Requests-Other (annually) 12,835 14,749 12,739 13,441
Cut Offs (annually) 4,510 4,374 4,243 4,376
Meter Change Outs (annually)-NEW 794 1,218 1315 1,500
Register Change Outs (annually)-NEW 585 1,036 305 716

Reading History (annually)-NEW 291 270 275 270
Productivity
Staffing 7 7 7 7
Meters per FTE 3,007 3,076 3,078 3,162
Service Calls per FTE 3,181 3,637 2,943 3,459
Effectiveness
Percent of Meters Read (monthly) 100% 100% 100% 100%
Meter Reading Accuracy 98.8% 99.0% 99.0% 99.0%

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