Page 158 - Mansfield 2019 Operating Budget

Actual Actual Budget Budget
Information Technology 2015/2016 2016/2017 2017/2018 2018/2019
Demand

PC/Laptops Supported 450+ 450+ 500 500+

Software Applications Supported 65 73 81 85
Mobile Devices Supported - 325+ 350+ 340
Workload

Average IT Requests Daily 22 23 24 27

E-Mail Accounts Maintained 450 460 465 535

Facilities Supported 17 18 18 19

Network Infrastructure Hardware Supported 400+ 400+ 500+ 500+
Productivity

Websites Maintained - 17 17 18

Domain Names Maintained - 51 54 55
Effectiveness
IT Service Requests answered within 2 hrs 100% 100%% 100% 100%%
City Network Downtime Less than 1% Less than 1% Less than 1% Less than 1%
E-Mail Downtime Less than 1% Less than 1% Less than 1% Less than 1%
Website Downtime Less than 1% Less than 1% Less than 1% Less than 1%

Measurable Outcomes:
• End user experience is more efficient.
• Better communication.
• Network uptime as close to 99.99% as possible.

IT Actual Actual Budget Budget % Change
Summary 2015-2016 2016-2017 2017-2018 2018-2019 2018-2019
Personnel Services $ 408,504 $ 437,241 $ 553,486 $ 573,757 3.66%

Operations 289,739 228,718 280,693 285,070 1.56%

Total $ 698,243 $ 665,959 $ 834,179 $ 858,827 2.95%

2016-2017 2017-2018 2018-2019 2018-2019
Full Time Equivalent Positions Budget Budget Budget Additions
IT Director 1 1 1
IT Manager 1 1 1
City Web Master 1 1 1
Desk Top Support Specialist 1 1 1
Total 4 4 4 0

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