Page 157 - Mansfield 2019 Operating Budget

INFORMATION TECHNOLOGY DEPARTMENT

MISSION STATEMENT:

The Information Technology Department’s mission is to provide support, maintain and continuously seek
to improve a high quality, cost effective Local Area Network and Wide Area Network (LAN/WAN) that
meets current and future requirements for staff and the citizens of the City of Mansfield.

Department at a Glance

The Information Technology Department budget increased 2.95% due to a merit increase. The
Information Technology Department includes the IT Director, Assistant Director, Web Master and
Network Administrator.

Key Goals and Objectives

Goal 1
Implement Help Desk application (BOSSDesk) for end users.

Objectives:
• Incident Management.
• Asset Management.
• Improve workflow.

Goal 2
Upgrade current systems.

Objectives:
• Increase internet bandwidth from 100MB to 200MB.
• Granicus Encoder.
• Meraki Access Points at City Hall.

Goal 3
Maintain current network hardware to provide for minimal outage time.

Objectives:
• Continue annual maintenance contracts.
• Replace aged network devices or those no longer eligible for maintenance.
• Renew Cisco Meraki licensing for Access Points.

Performance Objectives
• Provide end users with a Help Desk application.
• Upgrade current systems.
• Maintain current hardware and take steps to reduce network downtime.

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