Page 168 - Hurst FY19 Approved Budget

LEGISLATIVE & JUDICIAL SERVICES
110 GENERAL FUND
0103 PUBLIC INFORMATION

FUTURE INITIATIVES

• Implement public information process software
• Refine cross training procedures to maximize productivity and provide
comprehensive customer service experience
• Enhance records management program utilizing document imaging software and
updating filing and retention practices
• Continue incorporation of the City’s customer service ideals throughout
department “The Hurst Way”
• Utilize Laserfiche document imaging system to digitally store information for easy
access
• Update ordinances to ensure compliance with local, state and federal laws and
enhance community safety

GOALS, OBJECTIVES & PERFORMANCE MEASURES

Council Priorities:
 Public Safety  Innovation
 Economic Vitality  Redevelopment
 Infrastructure  Leadership

Goals:
• Support internal and external customers by serving as a repository of information
• Continue to evaluate and enhance public service delivery
• Deliver customer service “The Hurst Way” to ensure exceptional public service
delivery that enriches economic development and redevelopment
• Focus on maintaining and improving City services

Objectives:
• Conduct joint elections with other local jurisdictions for cost efficiency and
customer convenience *
• Implement a public information software process *
• Maintain certification and training to meet statutory and regulatory requirements *
• Monitor departmental web page to ensure current and relevant information *
• Publicize meetings and City events *

* - Short Term (0-3 years)
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