Page 201 - CityofSouthlakeFY26AdoptedBudget

CITY-WIDE GOAL: Achieve ‘best in class’ recognition for the development and implementation
of a strategic management system that fosters and demonstrates the values of excellence,
innovation, integrity, teamwork, and accountability.

Department Goal: Maximize the effective use of departmental resources—people, processes, and
technology—to achieve strategic objectives and deliver high-quality services in alignment with the City’s
values and priorities.

Implementation Strategy: City Department Overview
• Establish an interdepartmental cross-training program to strengthen organizational resilience, promote
knowledge sharing, and ensure continuity of operations across key functions.
• Form an internal Finance and Technology work group to actively contribute to the creation, execution,
and monitoring of departmental business and work plans

CITY-WIDE GOAL: Develop a highly qualified, motivated, well-trained, and innovative
workforce to serve the needs of an evolving community by solidifying a learning culture and
implementing recommendations from the City of Southlake Organizational Learning and
Development Strategic Operations Plan.

Department Goal: Cultivate a positive, engaging, and growth-oriented work environment that supports
employee development, leverages individual strengths, and empowers staff to deliver exceptional
service to the community.

Implementation Strategy:
• Promote awareness and understanding of the City’s strategic management system by providing
employees with training opportunities, tools, and resources that connect their day-to-day work with
organizational goals.
• Implement strength-based development practices that help employees identify and apply their unique
talents to their roles, contributing to personal growth, team performance, and departmental success.

Performance Measures

FY 2023 FY 2024 FY 2025 FY 2026
Performance Measure
Actuals Actuals Projection Target

Purchasing Survey Customer Service Satisfaction 98% 97% 98% 99%

Water Utilities Collection Rate 99.80% 99.90% 99.90% 99.90%

IT Performance - Unplanned network outages 3 1 1 0

FY 2026 City of Southlake | Budget Book 201