Page 198 - CityofSouthlakeFY26AdoptedBudget

Technology Strategy Map

The mission of Information Technology is to provide technology services to the City of
Southlake that are secure, scalable, reliable, financially viable, and aligned with the city’s
Strategic Management System.

We deliver on Our Focus Areas

Safety & Infrastructure & Partnerships & Performance
Security Development Volunteerism Management &
Service Delivery
City Department Overview

We Serve We Provide We Manage We Promote
Our Financial The Learning &
Customers Stewardship Business Growth

We do this by We do this by We do this by We do this by

IT Providing a high- IT Providing high- IT Providing IT Providing technical
C1 performing service F1 value services B1 technology solutions L1 and solution training
desk.
through efficient
to both internal and
and development
IT Minimizing security management of services supporting external customers.
resources.
the City’s objectives.
C2 risks.
IT Provide a balanced IT Providing technical IT Building a positive,
F2 IT cost structure. B2 solution consulting L2 productive, and
to support engaged workforce
City process that supports the
improvement City’s mission and
projects. strategic goals.
iT Providing cost-
B3 effective and highly
available technology
infrastructure.

C = Customer Objectives F = Financial Objectives B = Business Objectives L = Learning & Growth Objectives

198 FY 2026 City of Southlake | Budget Book FY 2026 City of Southlake | Budget Book 199