Page 200 - CityofSouthlakeFY26AdoptedBudget

Finance & Information Technology - Department Goals

CITY-WIDE GOAL: Develop a technology strategic plan for the city, to include recommendations
addressing identified technology risks (technology infrastructure, data security/security breach)

Department Goal: Improve the City’s information technology security posture to safeguard organizational
assets—including computers, networks, and databases—against unauthorized access, cyber threats,
and potential data breaches.

Implementation Strategy:
• Finalize network redesign project to strengthen system reliability, improve performance, and reduce
vulnerabilities.
• Complete technology master plan, outlining strategic priorities, resource requirements, and timelines
for technology initiatives over the next 3–5 years.
• Continue employee awareness and training programs to ensure all staff understand technology use
policies, recognize potential security threats, and follow best practices for data protection.

City Department Overview
CITY-WIDE GOAL: Streamline systems and reinforce strategic alignment throughout all levels
of the organization through implementation tools such as departmental business/work plans,
business unity scorecards, comprehensive planning, and other accountability mechanisms.
Improve accountability structures for stronger efficacy.

Department Goal: Foster a culture of accountability and data-driven decision-making across all
Finance and Technology divisions by strengthening performance measurement, asset management,
and alignment with strategic priorities.

Implementation Strategy:
• Improve asset management practices to ensure accurate tracking, optimal utilization, and timely
replacement of technology and financial resources.
• Review and refine key accountability indicators (KAIs) and business unit scorecards to ensure they
reflect current organizational priorities and provide meaningful performance insights.

CITY-WIDE GOAL: Utilizing the ITGC, monitor the organization’s technology environment with a
focus to eliminate gaps between IT and business units.

Department Goal: Strengthen software release management, deployment practices, and quality
assurance processes to ensure reliable, efficient, and user-focused technology solutions that support
departmental and city-wide operations.

Implementation Strategy:
• Host annual IT customer service meetings with departmental stakeholders to review business unit work
plans, identify technology needs, and establish long-term goals that enhance operational efficiency.
• Develop and implement additional standard operating procedures (SOPs) within the IT division to
streamline processes, improve consistency, and reduce errors.

200 FY 2026 City of Southlake | Budget Book FY 2026 City of Southlake | Budget Book 201