Page 184 - CityofSouthlakeFY26AdoptedBudget

City Secretary’s Office - Department Goals

CITY-WIDE GOAL: Establish customer service standards.

Department Goal: Elevate public access and transparency.

Implementation Strategy:
• Evaluate public-facing tools to identify and eliminate barriers to accessing information.
• Equip staff with practical training to encourage proactive release and responsible management of
public records.
• Support citywide transparency efforts by working with departments to digitize records for public use.

CITY-WIDE GOAL: Establish customer service standards.

City Department Overview
Department Goal: Strengthen the City’s digital records program.

Implementation Strategy:
• Implement a digital records maintenance plan to ensure system integrity and user accessibility in
Laserfiche.
• Implement a feedback mechanism to gather user insights on electronic forms and workflows.
• Follow the records management program for legacy paper files to digital formats, prioritizing high-
impact or high-use documents.

CITY-WIDE GOAL: Actively pursue necessary process changes and improvements to
establish a learning culture and encourage continuous risk evaluation.

Department Goal: Cultivate a risk-aware and adaptive team culture.

Implementation Strategy:
• Develop a job-specific risk-awareness toolkit, informed by staff input and operational realities.
• Host quarterly team debriefs to identify procedural blind spots and brainstorm solutions.
• Embed a “lessons learned” review in major project closeouts to support knowledge retention and
process refinement.

CITY-WIDE GOAL: Continue to connect employees to the role they play in implementing
the city’s goals, recognize their contributions to this effort, and continue to align
employee strengths with identified priorities.

184 FY 2026 City of Southlake | Budget Book FY 2026 City of Southlake | Budget Book 185