Page 208 - CityofArlingtonFY26AdoptedBudget

Internal Service Funds

Information Technology Fund Expenditures

Actual Budgeted Estimated Proposed
FY 2024 FY 2025 FY 2025 FY 2026
Administration $ 347,988 $ 369,675 $ 372,727 $ 323,651
Project Management 1,084,430 1,568,822 1,437,763 1,469,809
Business Development 559,763 - - -
Software Services 4,507,479 5,349,706 5,326,145 5,271,093
Network Support 2,806,798 2,311,988 2,379,751 2,651,303
Server Support 2,715,144 2,868,005 2,854,409 3,314,258
Customer Support 3,950,750 4,202,391 4,151,940 4,297,808
IT Security 1,360,801 1,592,513 1,559,457 1,496,044
IT Projects 1,724,824 6,065,035 4,561,717 5,509,185
TOTAL $ 19,057,976 $ 24,328,135 $ 22,643,910 $ 24,333,151

Scorecard
Information Technology FY 2023 FY 2024 FY 2025 FY 2026
Key Measures Actual Actual Estimate Target
File server availability 100% 99.88% 99% 99%
Website availability 99.0% 99.70% 99% 99%
Network uptime 99.4% 99.71% 99% 99%
Email Phishing/Snag Rate 5% 6% 3% 3%
Helpdesk abandon rate 9% 9% 8% 7%
Percentage of customers satisfied or very satisfied
with IT Services 89% 94% 80% 95%
Governance Projects Schedule (Active vs. Actual) 53% 77% 75% 75%
Governance Projects Budget (Planned vs. Actual) 85% 87% 78% 78%
Unmitigated Cybersecurity Risks (Level – High) New Measure in FY 2025 < 100

FY 2026 Proposed Budget and Business Plan 202 City of Arlington, Texas