Page 203 - CityofArlingtonFY26AdoptedBudget

Internal Service Funds

Communication Services Fund

Actual Budgeted Estimated Proposed
FY 2024 FY 2025 FY 2025 FY 2026
Administration $ 1,767,585 $ 2,056,032 $ 2,025,966 $ 1,948,686
Dispatch 11,784,516 11,394,702 11,326,191 11,296,918
TOTAL $ 13,552,101 $ 13,450,734 $ 13,352,157 $ 13,245,604

Scorecard
Communication Services Fund FY 2023 FY 2024 FY 2025 FY 2026
Key Measures Actual Actual Estimate Target
Police Priority 0 (emergency) calls dispatched within 2
minutes (average) New Measure FY 2025 60 60
Fire P1 and P2 Calls Dispatched within 25 Seconds
(average) 13.04 23.98 25 25
9-1-1 calls answered within 10 seconds 92% 92% 90% 90%
Workload Measures
9-1-1 Dispatch Center Calls for Service (Calls from 9-1-
1 Phone Switch) 391,935 383,179 372,080 400,000
Police Calls for Service Handled and Processed by PD
Dispatch 259,370 270,487 289,044 290,000
Emergency Calls 1,224 1,351 1,300 1,300
Priority 1 Calls 71,736 73,167 70,824 71,000
Priority 2 Calls 46,956 46,256 44,756 47,000
Priority 3 Calls 139,454 149,713 172,164 172,000
Officer Initiated (not included in total) 111,525 121,066 141,600 14,200
Ambulance Dispatched Calls for Service 58,875 58,177 57,940 60,000
Fire Dispatched Calls for Service 54,939 53,504 47,908 48,000
Fires 3,881 3,660 3,764 4,000
Emergency Medical Service 39,583 39,070 35,848 37,000
Other 11,475 10,774 8,296 8,400
Dispatched Animal Services After-Hours Calls for
Service 1,001 1,064 840 900

FY 2026 Proposed Budget and Business Plan 197 City of Arlington, Texas