Page 148 - CityofSouthlakeFY25AdoptedBudget

City of Southlake Scorecard

Measure Target Previous Previous Current Source Timing
Period Period Period
Performance Management & Service Delivery: Service Excellence

Library Program 38,000 17,337 37,622 40,986 City of Southlake, Annual
Attendance Public Library Current
Total library program Period: 2023
attendance
Library Materials 420,000 418,364 400,622 430,455 City of Southlake, Annual
Circulation Public Library Current
Materials checked Period: 2023
out or utilized by
Strategic Direction
library customers.

Wellness & Inclusion 4.50 N/A 4.30 4.34 Gallup Wellness & Biennial
The degree to which Grand Grand Grand Inclusion Survey Wellbeing
employees feel the Mean Mean Mean Survey
organization cares Score Score Score Current
about their wellbeing Period: 2022
as expressed through
the employee
wellbeing survey
score.
Citizen Rating > 90% 99% 96% 98% Citizen Biennial
Percent of survey Satisfaction Annual
respondents that rate Survey Current
their overall quality of Period: 2023
life as excellent, very
good, or good
Digital Certainty > 90 N/A 85.4 84.4 Siteimprove Annual
Score The DCI Score Current
indicates the Period: 2022
effectiveness of the
City’s website (100
highest score - 0
lowest score)
Citizen Rating > 75% 53% 66% 75% Citizen Biennial
Percent of survey Satisfaction Current
respondents that Survey Period: 2023
agree completely or
agree somewhat with
I Can Find The
Information I
Need Easily On
Cityofsouthlake.com

148 FY 2025 City of Southlake | Budget Book