Page 187 - CityofBurlesonFY25AdoptedBudget
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2024-25 ANNUAL PROGRAM OF SERVICES
Goals for FY 2024-2025
o Creation of a Full IT Internal Knowledge Base: Develop a centralized repository of solutions and
best practices to streamline issue resolution and empower IT staff to handle incidents more
efficiently, reducing the time to resolution for the service desk
o Creation of New User Automation: Implement automation to streamline and speed up the
process of new user setup, enhancing accuracy and freeing IT resources for other strategic tasks
o Audit of PCI, HIPAA, CJIS Compliance and Data Repository: Conduct audits to ensure
compliance with PCI, HIPAA, and CJIS regulations, reinforcing data security and maintaining trust
with residents and stakeholders
o Start Implementation of the NIST Security Framework: Begin adopting the NIST Cybersecurity
Framework to improve the city's cybersecurity risk management and better protect critical
assets and information
o Implementation of Windows 11 Across the Technology Ecosystem: Transition to Windows 11
to enhance security and take advantage of the latest technology, ensuring systems remain
protected against modern threats
o Complete Implementation of APX Next Radios: Deploy APX Next Radios for first responders,
ensuring effective communication and building strong support relationships with regional radio
shops
o Creation of Desktop Imaging Server: Set up a desktop imaging server to standardize and
streamline the deployment of software, reducing setup time and errors across the city
o Panorama Firewall Controller: Implement Panorama for centralized firewall management,
enabling consistent security policies and faster incident response
o Always-on VPN: Introduce an always-on VPN to secure remote access and prevent unauthorized
access, enhancing network security
o City Hall Renovation: Collaborate with stakeholders to integrate comprehensive IT
infrastructure during the City Hall renovation, ensuring the building's operational readiness
Prior Year Accomplishments for FY 2023-2024
o Completion of Data Center Three: Established a third data center, providing enhanced security,
redundancy, and adaptability for the city's critical infrastructure
o Server Relocation Project: Relocated servers to optimize performance and improve disaster
recovery capabilities, supporting the new CAD system
o Completion of Ethernet Private Lines Between Our Three Data Centers: Deployed high-speed
fiber connections between data centers, enhancing disaster recovery and ensuring optimal
performance
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